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Job description
Fox Motors has a Service Advisor opening in Farmington Hills, MI at Fox Farmington Hills BMW. You would contribute to our overall vision, "Working together moving people throughout life," by developing and maintaining trust with our customers that will build long-term relationships.
nKEY RESPONSIBILITIES
nThe Service Advisor is a trusted automotive expert that plays an active role in the service lane. As a Service Advisor, you are responsible for selling and scheduling needed service work, preparing, and presenting repair orders, and maintaining customer records. Fox Motors is looking for a Service Advisor that has automotive knowledge, strong written and verbal communication skills, and is team focused. If you are ready to put your career in gear, Apply Now!
nKey responsibilities include the following. Others may be assigned.
nnSchedules service appointments.
nGreets customers in a timely, friendly manner and obtains vehicle information.
nObtains customer and vehicle data prior to arrival when possible.
nWrites up customer's vehicle problems accurately and clearly on repair order.
nRefers to service history, inspects vehicle, and recommends additional needed service.
nProvides a complete and accurate written cost estimate for labor and parts.
nChecks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
nReviews repair orders to ensure that work is completed, and additional work and authorization is noted. Closes repair order as appropriate.
nExplains completed work and all charges to customers.
n nSKILLS & EXPERIENCE
nnTwo to four years related experience and/or training; or equivalent combination of education and experience.
nExperience and desire to work with technology to drive an exceptional customer experience.
nExcellent communication, organization, and follow-up skills.
nAbility to multi-task, prioritize, and manage time effective.
nValid driver's license.
n nWHAT FOX MOTORS OFFERS
nnPaid Vacation, PTO, and Holidays
nMedical, Dental and Vision
n401(k) with Employer Match
nFlex Spending
nGroup Life Insurance (Company Paid)
nShort-Term and Long-Term Disability
nSupplemental Life Insurance
nAccident Insurance
nEmployee Assistance Programs
nEmployee Discounts
nWellbeing Program
nGrowth and Development Opportunities
n nAs a Top 150 Dealer Group, we are dedicated to bringing both our employees and customers only the best experience. The vision of Fox Motors is working together moving people throughout life and our primary focus as a Fox Family is finding ways to give back to our employees, community, and customers as a team. We have a passion to see our team develop and grow with Fox University that provides development programs for sales, technicians, and management. Put your career in gear at Fox Motors and apply today!
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.