Automotive Internal Service Advisor

Job description

Ourisman, Trusted Tradition

nHere's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

nRole Summary

nOurisman Automotive Group is seeking a detail-oriented and organized Internal Service Advisor responsible for managing all internal repair orders, dealership vehicle reconditioning, warranty claim processing, and internal billing. This role serves as a key liaison between technicians, parts, used car management, accounting, and service leadership to ensure timely, accurate, and compliant documentation and workflow.

nMore about the role

nnOpen, manage, and close all internal repair orders for dealership-owned, company, demo, and loaner vehicles

nCoordinate used car inspections, reconditioning, and mechanical repairs

nTrack reconditioning status and ensure vehicles meet frontline-ready timelines

nEnsure proper labor op coding, parts posting, and documentation on all internal ROs

nMaintain reconditioning logs, internal service reports, and cost summaries

nReview repair orders for accuracy prior to billing

nSubmit and track warranty and internal claims

nResolve rejected or unpaid claims

nCommunicate timelines and approvals with technicians, parts, and management

nPartner with accounting on internal billing accuracy

n nWhat we look for

nnPrevious experience as a Service Advisor, warranty or in a similar role in the automotive industry is preferred.

nExcellent communication and interpersonal skills, strong organizational abilities, high attention to detail and a customer-oriented approach.

nFamiliarity with automotive service software, DMS and Microsoft Office Suite.

nBasic understanding of automotive systems and repair procedures.

nAbility to manage multiple priorities

n nnBenefits

nnHealth, dental, and vision insurance

nLife insurance options

nShort-term and Long-term disability insurance

n401(k) plan with company match

nPaid time off and holiday leave

nOpportunities for professional development and growth

n Ourisman Automotive Group is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Should you require accommodation during the interview process, please advise the hiring manager when contacted for an interview.

Worksite address

bethesda, MD, 20811, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.