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Job description
Automotive Parts Counterperson
nWe are always looking for bright, motivated, and energetic professionals to add to our world-class team. Here at Serra Traverse City, we work as a team, and our team strives to be the best for our customers. If you feel that your skills would be an asset to our team, then we want to get to know you!
nA little history...
n"Take care of the customer and your employees, and the rest will take care of itself."- Albert M. Serra
nSerra Traverse City is proud to be part of Serra Automotive , one of the top ten privately-held retail automotive groups in the nation. In 1973, founder Albert M. Serra began with a single Chevy store and a people-first philosophy. Within five years, the dealership achieved Top Five status in the United States and, in the process, fine-tuned a solid formula for growth and an unquenchable passion for success. Following sound operational strategies, Serra Automotive has managed steady expansion in economies both struggling and strong.
nToday, Serra Automotive operates in eight states and employs over 3,600 people. The network includes 61 dealerships and represents 86 automotive franchises, making it a formidable force in the $1 trillion automotive retailing industry.
nnAutomotive Parts Counterperson Summary:
nAs an Automotive Parts Counterperson, your job primarily involves assisting customers with locating, purchasing, and ordering automotive parts, while also managing inventory and providing customer service. This role requires strong customer interaction skills, a basic understanding of automotive parts, and the ability to utilize computer systems and catalogs.
nIn this role, you get to...
nnAssist all customers in selecting required parts in a friendly, professional and efficient manner.
nInform customers of companion part requirements and specials and ensures that the customer is exposed to the full product line
nAnswer phone calls, providing price quotes and other information
nProvide high level of service to internal and external customers
nPull and fill orders from stock
nDeliver parts to technicians
nEnsure that areas of the parts departments are properly stocked
nLocate out-of-stock parts from outside sources
nNotify the service advisor and the customer when special order parts have been received
nFollow up on back-ordered parts
nReplenish assigned inventory daily
nMake sure all internal requests are billed on service repair order
nEnsure that all customers received their copy of the invoice
nIssue credit for parts returned
nSet up orders for daily shipment, delivery or pick-up
nParticipate in all training programs that are made available
nKeep current on new products and product updates
nMaintain a professional appearance and a neat work area
nPerform other duties as assigned
n nYou have...
nnExcellent customer service, interpersonal, and communication skills
nStrong listening, observational, organizational, and time management skills
nThe ability to motivate and build rapport with people
nThe ability to work autonomously and manage your own caseload
nAn empathetic, non-judgmental and ethical approach
nValid driver's license
nProfessional, well-groomed personal appearance
nThe ability to multitask
n nWe have...
nnMedical, Dental, Vision, 401K, Short- and Long-Term Disability
n$15k of Employer-paid Life Insurance
nEmployee Referral & Discount Program, Employer-Paid College Tuition
nGrowth Opportunities
nAnd More...
n nQualifications
nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
nPhysical Demands
nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
nWhile performing the duties of this job, the employee is regularly required to sit and use hand to finger, handle or feel. The employee frequently is required to talk or hear. Specific vision abilities required by this job include close vision.
nWork Environment
nThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
nThe noise level in the work environment is usually moderate.
nAll applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test.
Worksite address
traverse city, MI, 49685, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.