This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
POSITION PURPOSE : Our Automotive Product Support Specialist provides both customers and consumers with technical support of our products. The Automotive Product Support Specialist handles questions and concerns for all OWI automotive products including but not limited to, antifreeze, Heat transfer fluids, windshield wash fluid, wiper blades, diesel exhaust fluid, diesel exhaust fluid dispensing equipment, and automotive lighting.
DUTIES, TASKS AND RESPONSIBILITIES:
Provide product technical assistance to customer and consumer technical inquiries via e-mail, telephone, or mail
Troubleshoot, diagnose, resolve and process returns and defective/damaged product claims
Document issues and corrective procedures
Communicate information regarding product quality and other technical information to team members regularly
Train consumers and customers on the proper use of our products
Assist with the distribution of Safety Data Sheets
Assist with maintenance of product claim database
Assist with maintaining inventory of products used for consumer replacement
Assist with collecting and sharing information regarding OWI and competitor products
Work with and coordinate with other departments to resolve customer issues
Review and compile issues related to patterns of product complaints
Perform other duties as assigned
SKILLS, KNOWLEDGE AND ABILITIES:
2+ years of consumer product or distributor channel customer service experience
Automotive and/or Electronics or chemical background desirable
Associate degree in Automotive Technology or equivalent experience preferred
Microsoft Office and Outlook experience
SAP and Salesforce experience preferred
Great organizational skills with attention to detail
Excellent interpersonal, verbal and written skills are essential
Professional with strong communication skills
Willingness to learn about and do hands on work with our products
Ability to coach customers
This opportunity offers a competitive benefits package including:
Medical, dental, and vision coverage with wellness benefits
Company-matching 401(k) plan
Company-paid life insurance and accidental death & dismemberment benefits
Company-paid identity theft insurance
Company-paid disability
Flexible spending and health savings accounts
Company-paid employee assistance program
Paid time off and paid holidays
Additional benefits included: voluntary life insurance, legal benefits, critical illness, accident insurance, hospital indemnity insurance, and pet insurance
Old World Industries is among the largest privately held companies competing in the automotive aftermarket today. Built upon a 50-year history of ingenuity, the Northbrook, Illinois-based company is transforming the automotive, commercial and chemical industries that keep the world moving forward. Old World's brands include a full line of PEAK Performance Automotive Aftermarket Products including Antifreeze/Coolant, Washer Fluid, Lighting and Wiper Blades; BlueDEF Diesel Exhaust Fluid and Equipment; FINAL CHARGE PRO-SERIES Heavy Duty Extended Life Coolant, Fleet Charge SCA Precharged Heavy Duty Coolant and Thermal Charge Heat Transfer Fluid.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.