About this opportunity
Razzari Auto Center lists this Automotive Service Advisor / Assistant Manager opportunity in merced, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Automotive Service Advisor / Assistant ManagerJoin Our Fast-Paced, Customer-Focused Team!Are you a charismatic, energetic, and process-driven professional with a passion for delivering outstanding customer service in the automotive industry? Do you thrive in a fast-paced dealership environment and have the initiative and attitude to do whatever it takes to succeed? If so, we want to hear from you!We are a well-established, family-owned, multi-franchise automotive dealer group representing Ford, Nissan, Chrysler, Dodge, Jeep, and Ram, seeking a Service Advisor/Assistant Manager to join our dynamic team. This is a leadership role for someone with a proven track record in automotive dealership service operations and a deep understanding of key performance indicators (KPIs), service benchmarks, and operational excellence.Responsibilities:Greet customers with professionalism and enthusiasmWrite and manage repair orders from intake to deliveryCommunicate effectively with technicians and parts departmentMaintain high levels of CSI (Customer Satisfaction Index)Monitor and manage daily service department workflowAssist in coaching and supporting service advisors and support staffTrack and analyze department KPIs and performance metricsHelp implement and maintain efficient service processes and best practicesStep up and lead when the Service Manager is unavailableQualifications:Minimum 3 years of experience in an automotive dealership service departmentProven understanding of service department KPIs (ELR, hours per RO, CSI, etc.)Strong customer service skills with a people-first mentalityHigh energy, self-motivated, and “whatever-it-takes” attitudeExcellent communication, organizational, and leadership skillsExperience with DMS systems (e.g., Dealertrack, CDK, Reynolds & Reynolds) preferredBilingual a plus, but not requiredWhat We Offer:Competitive pay plan (salary + performance bonuses)Health, dental, and vision benefits401(k) retirement planPaid time off and holidaysSupportive and high-performance team cultureOpportunity for career growth and advancementApply today and bring your drive and leadership to a service department that values excellence, efficiency, and exceptional customer care.We are an equal opportunity employer and value diversity in our workplace.
Worksite address
merced, CA, 95340, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.