About this opportunity
Maguire Automotive Group lists this Automotive Service Advisor Assistant, Paid Training opportunity in baldwinsville, New York. Review the employer’s description below for duties, qualifications and application requirements.
Job description
The Service Advisor is responsible for scheduling service work in the service department and selling additional service to customers.
Maintain Customer Satisfaction Index rating within the top 10% of group.
Maintain a dealership assigned standard for "hours per customer repair order written".
Ensure that all documents are accounted for.
It is your responsibility to support and endorse dealership policies and procedures set forth by dealership management and manufacturer standards.
Customer-related:
Greet customers in a timely, friendly manner. Let customers who are waiting in line know that they will be helped soon.
Communicate with service customers to determine the nature of the mechanical problems and provide all available information to technicians on repair order.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers specifications, using maintenance menus (if applicable).
If additional work is needed, explain the details to the customer, including the additional cost and time considerations.
Indicate on repair order the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later, by phone, for approval.
Establish each customers method of payment. Obtain customers signature on each repair order; provide customer with a copy.
Contact customers by telephone regarding any changes in the estimate or time promised. Handle telephone inquiries regarding work in progress and appointments.
Ensure quality check in problem vehicles.
Operation and failure code of all warrant claims in computer.
Call all Special Order Part customers daily.
Inform customers of all warranty and non-warranty work.
Get customer approval before work is performed and document approval with time and date.
High School Diploma or General Educational Diploma (GED).
Equipment, Machines and Software Used:
~ Computer software: Microsoft Office to include Word, Outlook, Excel, and CDK.
Will stand and move throughout the dealership facility (lot, showroom, service department, offices) for most of the shift.
Environmental Conditions:
Work is performed in a dealership setting (lot, showroom, service department and offices).
Occasional weekend and evening hours are required.
Breaks are encouraged to allow for stretching and training is provided covering slips, trips, and falls, safe lifting and stretching techniques.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.