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Job description
Automotive Service AdvisorCumberland CDJR is looking for an Automotive Service Advisor to join our team immediately! This is a Tuesday-Saturday position.We're looking for team members who are ready to work, eager to learn, and excited about the opportunity to grow with us. If you want to be part of a fresh, energized workplace where your skills are valued and your career can thrive, we want to hear from you!What We Offer:Medical, Dental, Vision, and Disability401K PlanPaid time off and vacationPaid TrainingCompany Provided UniformsEmployee vehicle purchase plansLong-term job securitySaturday LunchesResponsibilities of Service Advisor:Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression on the customer.Provide concierge support for all owner inquiries, whether by phone or in person, to assure the customer does not get mishandled.Ensure the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficiently.Answer technical questions about vehicle problems, warranties, services, and repairs.Maintain Customer Success Index at or above company standards.Assist in diagnosing vehicle problems; order parts and tools as necessary.Oversee administration of warranty claims as well as training and supervising the service department.Reinforces company policies and adheres to company standards.Encourages compliance with applicable laws and regulations.Maintain a good working relationship with factory(s) and foster positive employee relations.Qualifications:Organized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearanceConsistent record of service and sales successStrong record of positive customer satisfaction resultsTeam-oriented and self-motivatedAble to work with little supervisionClean driving record and valid driver's license
Worksite address
cookeville, TN, 38501, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.