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Job description
Automotive Service AdvisorAs a Service Advisor, you will own our customers’ experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.Benefits Employees:Competitive pay plan based on experienceMedical, Dental & Vision Insurance optionsPaid time off planPaid accrued sick time401(k) plan & company matchDuties & ResponsibilitiesAct as the first point of contact for service customers, providing outstanding customer service, leaving a positive impression with the customer. Maintain a high customer service index.Actively listen to engage and understand the customer's vehicle concerns and answer technical questions regarding repairs, warranties, and servicesCreate repair order and communicate vehicle needs clearly to technician; evenly distribute work between techniciansCommunicate vehicle diagnoses and maintenance needs to customer. Advise and sell needed workFollow up on vehicles throughout the repair process, keeping customer updatedInteract with customers, vendors, and technicians in a professional manner at all timesReturn calls of customers who are interested in setting up new appointmentsComplete all required position-based testingMaintain a clean and neat appearanceOther duties as needed to support the businessAutomotive Service Advisor Job Requirements:High school diploma or GED requiredMust be able to work Saturdays2+ years of franchise dealer-level or large facility service advisor experience strongly preferredExperience with Chrysler/Dodge/Jeep/RAM automotive products preferred, but not requiredUnrestricted NYS driver's license and clean driving record requiredAutomotive dispatch skills a strong plus, but not requiredExcellent time management, communication and customer service skillsNeat, clean, and professional appearanceBasic computer and internet skillsPhysical Requirements: Ability to bend, kneel, squat, stand, and lift up to 25 lbs. as needed; Spends 50% of work-day standing/walkingWe are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by law.
Worksite address
dansville, NY, 14437, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.