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Job description
Group 1 Acura Southwest Houston Automotive Service AdvisorGroup 1 Acura Southwest Houston is seeking a qualified Automotive Service Advisor to join our team!This is an opportunity to be part of a high-performing dealership where delivering an exceptional customer experience, working collaboratively, and growing professionally are top priorities. Apply now!ResponsibilitiesSchedule, confirm, and manage service appointments to ensure an efficient and seamless customer experienceGreet customers, perform vehicle walkarounds, and accurately document concerns and service needsCreate detailed repair orders with clear, transparent cost and time estimatesRecommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelinesCommunicate effectively with technicians and parts departments to prioritize work and ensure timely completionProvide consistent updates to customers on repair status, timelines, and any changes to scope or costDeliver vehicles upon completion, reviewing work performed and ensuring customer satisfactionMaintain strong product and warranty knowledge to confidently guide customers through service recommendationsBuild and maintain long-term customer relationships to drive retention and repeat businessQualifications2+ years of Service Advisor experience with ability to be productive immediatelyStrong understanding of dealership processes and full write-up-to-delivery workflowProven ability to thrive in a fast-paced service driveConfident presenting maintenance and repair recommendations to clientsStrong communication skills with a focus on delivering high CSIHighly organized with ability to manage WIP and follow-ups effectivelyValid driver's license with a clean driving recordMust pass background check, MVR, and drug screeningIn addition to competitive pay, we offer our associates the following benefits:Health, Dental, Vision, Life, and Disability insurance401(k) plan with company matchPaid Time-OffEmployee Stock Purchase PlanEmployee Vehicle Purchase ProgramProfessional work environment with job training, provided equipment, and advancement opportunitiesMarket-leading pay based on experience plus bonusesStructured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognitionPinnacle Awards ProgramEqual Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.
Worksite address
houston, TX, 77074, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.