About this opportunity
Group 1 Automotive lists this Automotive Service Advisor - Group 1 Honda Stone Mountain opportunity in snellville, Georgia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Group 1 Honda Stone Mountain Automotive Service Advisor
Group 1 Honda Stone Mountain is seeking a high-performing Automotive Service Advisor to join our team! We're looking for a motivated professional who takes pride in providing outstanding service, thrives in a performance-driven setting, and wants to be part of a team that values excellence, collaboration, and career growth.
If you're passionate about creating a premium customer experience and helping clients maintain their vehicles with confidence, we encourage you to apply today!
In addition to competitive pay, we offer our associates the following benefits:
Health, Dental, Vision, Life, and Disability insurance
401(k) plan with company match
Paid Time-Off
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment with job training, provided equipment, and advancement opportunities
Market-leading pay based on experience plus bonuses
Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
Pinnacle Awards Program
Responsibilities
Greet customers in a timely, friendly manner and obtain pertinent vehicle information
Actively promote and build rapport with the customer
Advise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specifications
Generate and provide customer with a complete and accurate estimate of repair
Establish and communicate completion time of repair with customer and technician
Answer incoming service calls
Maintain and schedule service appointments
Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
Strictly follow the manufacturer's warranty guidelines and procedures
Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and property
Qualifications
Minimum 1 year of Service Advisor experience is required
CDK, Xtime, and TSD Experience Preferred
Product Knowledge
Attention to Detail
Interpersonal Communication Skills
Basic Computer Skills
Strong Desire to Provide an Exceptional Client Experience
High School Diploma or Equivalent
Must Have a Valid Driver's License
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.
Worksite address
snellville, GA, 30078, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.