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Job description
Service AdvisorAs a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.The Crossley difference is the way Gary Crossley Ford services customers with the largest inventory of Ford vehicles in Kansas City, the Free Car Wash program and President's Award-Winning customer service. Gary Crossley Ford prides themselves on being part of the Kansas City community and giving back to the community that supports them. Gary Crossley Ford supports many charitable foundations, non-profits, local schools, and athletics all throughout the Kansas City Metro area.We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!What We OfferMedical and Dental401K PlanPaid time off and vacationGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansFamily owned and operatedLong term job securityHealth and wellnessFlexible Work ScheduleDiscounts on products and servicesResponsibilities Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandledEnsures that the daily inventory of technicians' time is consistently sold to service customers.Distribute work between technicians efficientlyQualificationsOrganized and friendly personalityDemonstrated ability to manage othersTime management skillsFantastic communication skills with your customersProfessional, well-groomed personal appearance.Clean driving recordWilling to submit to a pre-employment background check & drug screen
Worksite address
kansas city, MO, 64158, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.