About this opportunity
Trophy Nissan lists this Automotive Service Advisor opportunity in lake monroe, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Service AdvisorLocated in Sanford, FL, Seminole Toyota is looking for an experienced Service Advisor. As a Seminole Toyota Automotive Service Advisor, you will be the face of our service department, ensuring customers receive a seamless and professional experience. You will greet guests, assess their vehicle needs, provide service recommendations, and act as the key communication link between customers and technicians. Your role is critical in ensuring customer satisfaction and contributing to our dealership’s success.What We Offer:Climate Controlled ShopVery busy shopMedicalDentalVisionLife Insurance401k + MatchingPaid Training for ServicePaid Time Off/HolidaysResponsibilities:Greet customers in a timely, friendly manner and obtain pertinent vehicle informationActively promote and build rapport with the customerAdvise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specificationsGenerate and provide customers with a complete and accurate estimate of repair and communicate completion time of repair with customer and technicianAnswer incoming service callsMaintain and schedule service appointmentsTest drives the vehicle with customer as needed to confirm the problem or refers to test technician.Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)Strictly follow the manufacturer's warranty guidelines and proceduresSend inspection report and recommendation to customer via online portal.Checks on progress of repair throughout the day.Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above specified goal(s) in service for district, regional and national scoresComply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and propertyQualifications:Previous automotive Service Advisor experience heavily preferred, one year of experience requiredMust be able to manage in a fast paced work environment with limited supervisionMust have great customer service, phone and computer skillsMust be a minimum of eighteen years of ageMust have a valid driver's licenseMust be able to pass pre-employment screening (background & drug test)
Worksite address
lake monroe, FL, 32747, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.