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Job description
Automotive Service AdvisorWe'd like to start by letting you know that we are top nationally ranked dealer alternative automotive repair company with 10 locations to serve DFW. We now have 2 locations in Lewisville, Argyle, Cross Roads/Aubrey, McKinney, Frisco, Castle Hills, Allen, N. Fort Worth/Keller, and Southlake.We are seeking a driven and customer-focused Automotive Service Advisor with a minimum of two years of experience working with all makes and models. In this fast-paced, high-impact role, you will serve as the primary liaison between our valued customers and skilled technicians, ensuring a smooth and efficient service experience from vehicle check-in through delivery.This position is ideal for someone who combines strong automotive knowledge with exceptional communication and sales abilities, and who thrives in a dynamic dealership environment. Your ability to build trust, explain technical information clearly, and recommend appropriate services will directly contribute to customer satisfaction and departmental success.Key ResponsibilitiesDeliver a welcoming and professional customer experience by actively listening and accurately identifying vehicle concernsCreate detailed and accurate repair orders using effective service writing techniquesClearly communicate recommended services, repairs, and maintenance options, including cost estimates and timelinesConfidently recommend additional services based on vehicle condition, while maintaining honesty and transparencyCollaborate closely with technicians to prioritize workflow, monitor repair progress, and ensure timely completionOversee a wide range of services, including oil changes, brake repairs, engine diagnostics, transmission work, suspension, alignments, tires, diesel systems, and moreMaintain accurate service records, including customer history and repair documentationProcess payments and handle cash transactions accurately and efficientlyProactively follow up with customers to ensure satisfaction and build long-term loyaltyQualifications & SkillsMinimum of 2 years of experience as an Automotive Service Advisor (required)Strong understanding of automotive diagnostics, repair processes, and service operationsBroad mechanical knowledge, including engines, transmissions, brakes, suspension systems, diesel engines, shocks & struts, and brakesExcellent communication skills with the ability to explain technical concepts in a clear, customer-friendly mannerProven ability to upsell services ethically while prioritizing customer needsStrong organizational and multitasking skills in a high-volume environmentSolid customer service skills with a focus on relationship building and retentionProficiency in service management systems and repair documentationWhy Join UsWe offer a supportive, team-oriented environment where your expertise and contributions are valued. This is an opportunity to grow your career with a dealership that prioritizes quality service, customer satisfaction, and professional development.Benefits401(k) with company matchHealth, dental, and vision insuranceLife insurancePaid time offEmployee discountsFlexible schedulingEmployee assistance programProfessional development supportTuition reimbursementReferral programRequirementsMinimum 2 years of experience working with all makes and models (required)Ability to commute to Lewisville, TX 75077Work location: In personSchedule: Monday to Friday 8-6. No Nights No Weekends.Experience: 2 years independent (Preferred). Work Location: In person
Worksite address
argyle, TX, 76226, US
Who can apply
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