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Job description
Group 1 Mercedes-Benz of Clear Lake Automotive Service AdvisorGroup 1 Mercedes-Benz of Clear Lake is growing and seeking an experienced Automotive Service Advisor to join our high-performing team! This is an opportunity to represent the Mercedes-Benz brand in a dealership committed to delivering a premium customer experience and exceptional service.We're looking for professionals who are passionate about customer service, take pride in their work, and thrive in a fast-paced, client-focused environment. The ideal candidate enjoys building relationships, communicating clearly, and delivering a seamless service experience from start to finish.ResponsibilitiesGreet customers in a timely, friendly manner and obtain pertinent vehicle informationActively promote and build rapport with the customerAdvise customers on the care and the value of maintaining their vehicles in accordance with manufacturers' specificationsGenerate and provide customer with a complete and accurate estimate of repairEstablish and communicate completion time of repair with customer and technicianAnswer incoming service callsMaintain and schedule service appointmentsFollow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)Strictly follow the manufacturer's warranty guidelines and proceduresConduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scoresComply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customer vehicles and propertyQualifications3+ years Mercedes-Benz/high-line Service Advisor experience, or 5+ years non-luxury Service Advisor experience is requiredPositive & Friendly AttitudeInterpersonal Communication SkillsBasic Computer SkillsStrong Desire to Provide an Exceptional Client ExperienceAbility to Achieve Targeted GoalsHigh School Diploma or EquivalentMust have a Valid Driver's LicenseWe offer...Salary Base Pay Plan, Plus Bonus'sAir Conditioned Shop!A Great Working Drug Free EnvironmentA Structured, Self-paced Career Path Leading to Management OpportunitiesPinnacle Awards ProgramHealth, Dental & Vision InsuranceLife & Disability Insurance401(k) with Company MatchPaid Time OffWeekly/Monthly BonusesEmployee Vehicle Purchase ProgramEmployee Stock Purchase PlanEqual Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.
Worksite address
league city, TX, 77573, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.