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Job description
Service Advisor PositionNew Holland Auto Group is looking for a new Service Advisor to join our team! The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.By working at New Holland Auto Group, you can be a part of a brand that honors the past, and is invested in the future. Join the New Holland Family where we value service to each other and the world as much as to our customers!Service Advisor Compensation and Benefits:Competitive Pay based upon experienceHealth, Dental & Vision InsurancePTO401(K)Service Advisor Responsibilities:Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersManufacturer and extended warranty and processingService Advisor Requirements:Previous experience at a Ford dealership is a plusAbility to identify the problem quicklyMinimum of 1 year in service departmentKnowledge of automobilesProven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultantVery energetic personalityWarranty processing experience a plusA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsAbility to learn new technology and repair and service procedures and specificationsAbility to work on your feet for extended periods of timeAbility to work in a fast-paced environmentBasic computer skillsPositive, friendly attitudeHigh school diploma or equivalentWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Worksite address
new holland, PA, 17557, US
Who can apply
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