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Job description
Service AdvisorMcGrath KIA is a leader in automotive retail, and we are looking to add an experienced SERVICE ADVISOR to our team. If you have what it takes to join our award winning team, apply today.Ideal candidates will be engaging, customer focused, friendly, and knowledgeable in customer service.The service consultant responsibilities are as follows:Greeting guests at the carPerform a walk-around of the guest’s vehicle utilizing lane softwareUsing the iPad, write a Repair Order that documents the guest’s concernsPresenting a maintenance menu and explaining to the guest the importance of routine factory maintenanceUse TSD software to create documents for loaner vehicle usageGo over additional sales recommendations with the guest and educate guest on items neededMaking the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.Prioritize recommendations for guest based on: primary concern, safety related items, maintenance itemsFollow-up with guests and provide accurate promise timesBe a liaison between the technician and guestAccurately and efficiently process paperworkBuild relationships with customers to promote repeat and referral service businessAll applicants must pass pre-employment testing which includes background, motor vehicle, and drug testing in order to qualify for employment.Job Type: Full-timeBenefits:401(k)Dental insuranceEmployee discountMedical insuranceVacation PayRequirements:High school or equivalentCustomer Service: 2 years (Preferred)Driver's License (Required)
Worksite address
palatine, IL, 60074, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.