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Job description
Benefits:
n401(k) matching
nBonus based on performance
nDental insurance
nEmployee discounts
nHealth insurance
nWe are seeking a professional and customer-focused Automotive Service Advisor to join our dynamic team. The ideal candidate will serve as the primary point of contact for customers seeking vehicle maintenance and repair services, ensuring a seamless and positive experience. This role combines technical knowledge with exceptional customer service skills to facilitate effective communication between customers and our service technicians, ultimately driving customer satisfaction and loyalty.
nDuties
nGreet customers promptly and professionally, assessing their vehicle service needs
nExplain repair and maintenance procedures clearly, providing accurate estimates using auto estimating tools
nWrite detailed service orders and communicate technician recommendations effectively
nUpsell additional services such as oil changes, tire services, alignments, suspension work, brake repairs, diesel engine repairs, shocks & struts, air brake systems, and auto body repairs when appropriate
nManage vehicle drop-offs and pick-ups efficiently while maintaining excellent customer relations
nHandle cash transactions accurately and process payments securely
nCoordinate with service technicians to prioritize repairs and ensure timely completion of work
nMaintain detailed records of services performed and customer interactions in the dealership management system
nFollow up with customers post-service to ensure satisfaction and address any concerns
nExperience
nDealership experience or auto service management background is highly preferred
nProven experience in automotive diagnostics, mechanical knowledge, and vehicle maintenance procedures
nFamiliarity with auto estimating software and service writing is advantageous
nExperience in automotive repair including transmissions, oil changes, auto body repair, alignment, suspension, tire service, diesel engine repair, shocks & struts, brake repair, and air brake systems
nService technician experience or automotive sales background is a plus
nStrong customer service skills with the ability to upsell services effectively
nKnowledge of automotive diagnostics tools and mechanical systems such as transmissions, suspensions, brakes, and engine components
nAbility to handle cash transactions accurately and maintain professionalism in a fast-paced environment
Worksite address
rochester, MI, 48308, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.