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Job description
Automotive Service Advisor Sandia BMW | Group 1 AutomotiveSandia BMW, part of the rapidly growing Group 1 Automotive, is seeking a customer-focused, driven, and professional Automotive Service Advisor to join our award-winning team. If you're passionate about delivering exceptional customer experiences, building lasting relationships, and working with one of the world's most prestigious automotive brands, we want to hear from you.As the primary point of contact for our service customers, you'll play a vital role in creating an outstanding ownership experience while helping customers maintain the performance, safety, and reliability of their BMW.Why Join Group 1 Automotive?At Sandia BMW, you'll enjoy more than just a job—you'll build a rewarding career with a company that invests in your success.We OfferCompetitive salary-based pay plan plus performance bonusesOutstanding earning potentialA positive, professional team environmentStructured career advancement with leadership development opportunitiesService Advisor University – Paid training provided by Group 1 AutomotiveMedical, Dental & Vision InsuranceLife & Disability Insurance401(k) with Company MatchPaid Time OffEmployee Vehicle Purchase ProgramEmployee Stock Purchase PlanPinnacle Awards Recognition ProgramOngoing training and professional developmentResponsibilitiesDeliver a premium customer experience by greeting every guest promptly, professionally, and with genuine enthusiasm.Listen carefully to customer concerns and accurately document vehicle service needs.Recommend maintenance and repair services based on BMW manufacturer guidelines, technician inspections, and customer needs.Clearly communicate repair recommendations, pricing, and expected completion times.Partner closely with technicians and the service team to ensure efficient workflow and timely vehicle delivery.Keep customers informed throughout the repair process with proactive updates.Review completed repairs with customers, explaining services performed and answering any questions.Build long-term customer relationships that drive loyalty, repeat business, and referrals.Consistently achieve customer satisfaction, sales, and performance goals.Represent the values and professionalism of Group 1 Automotive in every customer and team interaction.QualificationsPrevious Automotive Service Advisor experience requiredDealership experience strongly preferred; BMW experience is a plusExceptional customer service and relationship-building skillsStrong communication and consultative sales abilitiesAbility to recommend maintenance and repairs with confidence and integrityProfessional appearance and positive attitudeExcellent organizational and multitasking skills in a fast-paced environmentBasic computer proficiencyGoal-oriented with a strong desire to succeedHigh School Diploma or equivalentValid driver's license with an acceptable driving recordJoin Our TeamIf you're ready to take your automotive career to the next level with a respected luxury brand and one of the nation's leading automotive retailers, we'd love to meet you.Apply today and become part of the Sandia BMW and Group 1 Automotive family—where your career can go further.Equal Opportunity EmployerWe are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.
Worksite address
albuquerque, NM, 87101, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.