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Job description
Automotive Service AdvisorJoseph Subaru is looking for an experienced, customer-focused Automotive Service Advisor to join our growing service team in Florence, KY. Although we are looking for experience, we will train the right person. A salary will be provided while on-boarding or training giving the right candidate a chance to hit the ground running.As one of the area’s leading Subaru dealerships, we’re committed to delivering an exceptional ownership experience from the moment customers purchase their vehicle through every service visit. If you enjoy building relationships, thrive in a fast-paced environment, and want to be rewarded for providing outstanding customer service, we’d love to hear from you.Whether you have previous dealership experience or have worked in automotive service, hospitality, or customer service, this is an opportunity to build a rewarding career with a respected, family-owned dealership. We seek a positive thinker, who has the enthusiasm to get the job done.Compensation & Benefits$60,000–$100,000+ annual earning potentialCompetitive compensation with performance incentivesBusy service department with consistent customer trafficMedical, Dental & Vision Insurance401(k) with company matchPaid Vacation & Paid HolidaysEmployee discounts on vehicles, service, and partsPaid training and ongoing professional developmentOpportunities for advancement within Joseph Automotive GroupSupportive leadership and team-oriented cultureResponsibilitiesGreet customers promptly and provide an exceptional service experience from check-in through vehicle deliveryListen to customer concerns and accurately document vehicle issuesRecommend maintenance and repair services based on manufacturer guidelines and technician inspectionsPrepare estimates and explain recommended repairs in a clear, professional mannerSchedule service appointments and manage repair timelinesCommunicate repair updates and vehicle status throughout the service processCoordinate with technicians to ensure efficient workflow and timely repairsReview completed repairs with customers and answer any questionsBuild long-term customer relationships that encourage repeat business and positive reviewsMaintain accurate repair orders and customer records using dealership softwareQualificationsPrevious Service Advisor, Automotive Service Writer, or automotive customer service experience preferredAutomotive dealership experience is a plusStrong customer service, communication, and relationship-building skillsAbility to explain technical information in a way customers can easily understandExcellent organizational and time management skillsComfortable working in a fast-paced, team-oriented environmentStrong computer and CRM skillsPositive attitude with a customer-first mindsetValid driver’s license with a clean driving recordWhy Joseph Subaru?At Joseph Subaru, we know that our Service Advisors are the face of our service department. You’ll work alongside experienced technicians in a busy shop while helping customers keep their vehicles running at their best. We provide the training, support, and opportunities you need to grow your career while earning a competitive income.If you’re looking for a dealership that values professionalism, teamwork, and exceptional customer service, we’d love to meet you.Equal Employment Opportunity StatementJoseph Automotive Group is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees and applicants are treated with respect and provided equal employment opportunities. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
Worksite address
florence, KY, 41042, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.