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Job description
Service Advisor - Germain Volkswagen of ColumbusGermain Volkswagen of Columbus is seeking a professional, customer-focused Service Advisor to join our growing automotive service team in Columbus, Ohio.We are looking for a motivated individual who thrives in a fast-paced dealership environment and is passionate about delivering an exceptional customer experience. The ideal candidate combines strong communication skills, automotive knowledge, and sales ability to effectively guide customers through the service process while building long-term relationships and trust.At Germain Automotive Partnership, we invest in our employees by providing industry-leading support, advanced technology, excellent benefits, and long-term career growth opportunities within one of the most respected automotive organizations in the industry.Position OverviewThe Service Advisor serves as the primary point of contact between customers and the service department. This role is responsible for scheduling service appointments, identifying customer needs, recommending maintenance and repair services, and ensuring a seamless service experience from write-up to vehicle delivery.Successful candidates are organized, customer-focused, process-driven professionals who can effectively manage workflow while maintaining high levels of customer satisfaction and service department performance.Key ResponsibilitiesGreet customers promptly and professionally while delivering an exceptional service experienceSchedule service appointments and accurately document customer concerns and vehicle informationPrepare detailed repair orders and provide accurate estimates for labor, parts, and completion timesRecommend maintenance and repair services based on manufacturer guidelines and vehicle conditionCommunicate effectively with customers regarding repair status, pricing updates, and additional service recommendationsObtain proper authorization for additional repairs when necessaryCoordinate with technicians and service management to ensure timely and efficient workflowMonitor repair progress and proactively manage customer expectations throughout the service processMaintain high Customer Satisfaction Index (CSI) scores and support dealership retention effortsUtilize dealership software and technology platforms to manage repair orders and customer communicationEnsure compliance with dealership policies, safety standards, and federal, state, and local regulationsMaintain a professional appearance and positive attitude in a team-oriented environmentWhy Join Germain Automotive Partnership?We believe our employees are the foundation of our success. Germain Automotive Partnership is committed to creating a professional environment where talented individuals can grow their careers, achieve financial success, and maintain strong work-life balance.Benefits Eligible on First Day of EmploymentCompetitive compensationMedical, dental, and vision insuranceWeekly payPaid parental leave401(k) with company supportLife insuranceShort-term and long-term disability coveragePaid time offEmployee discountsState-of-the-art facilities and technologyCareer advancement opportunities within a growing organizationBuild Your Career with Germain Automotive PartnershipIf you are passionate about customer service, automotive excellence, and professional growth, we encourage you to apply today and become part of a dealership group committed to excellence at every level.QualificationsPrevious automotive dealership experience preferredMinimum of two years of customer service, automotive, or dealership experience preferredGeneral knowledge of automotive systems and vehicle maintenanceStrong communication, interpersonal, and organizational skillsProven ability to build rapport and provide outstanding customer serviceSales and upselling experience preferredASE certification is a plusAbility to multitask and perform effectively in a fast-paced environmentProficiency with dealership management systems and technology platformsBilingual skills are a plus, but not requiredValid driver's license with acceptable driving record requiredMust successfully pass pre-employment background check, drug screening, and motor vehicle report review
Worksite address
columbus, OH, 43215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.