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Job description
Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor educates the customer about the condition of their vehicle and offers service recommendations that are in the best interest of both the customer and their vehicle. The Service Advisor listens to customer concerns about their car and offers solutions that meet their needs. This is an important job in our Jiffy Lube stores and critical to our success. The best candidates for this role are people focused and energized by the opportunity to meet many customers. They are comfortable recommending needed services and explaining value to customers. They have high energy, are friendly, professional, knowledgeable, and show empathy for the customer. Lastly, they have strong communication and computer skills in order to build service tickets and relay information between the customer and service technicians.
Every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.
Physical Qualifications:
Must be able to operate equipment such as overhead and floor mounted oil and grease guns, transmission machine, air conditioner service machine, radiator service machine, hand tools and basic shop equipment
Must be able to lift and move work-related items up to 50 pounds
Must be able to push, pull, lift, and bend at the knees and waist, twist body at the waist, raise and hold arms overhead, and turn head-neck-shoulders as needed
Must be able to stand on your feet for several hours at a time.
Job Duties Include: Providing Jiffy Lube guests with exceptional customer service
Understanding the full range of Jiffy Lube products and services
Accurately capturing guests' product needs and providing updates throughout the process
Offering our guests options that are tailored specifically to their automotive needs
Giving impartial advice to ensure that our guests are aware of manufacturer time and mileage recommendations
Performing Jiffy Lube's Signature Service oil change (as required), replacing fluids, filters, wiper blades, and other preventive maintenance services.
Perform additional duties as assigned to support daily store operations and team success
Team members who complete required training and perform well may be considered for advancement opportunities, including Supervisor/Key Holder and Assistant Manager roles.
Qualifications:
A minimum of 1 year of experience in a dealership, automotive shop, tire center, or quick lube environment is required. We are looking for people who can provide exceptional customer service and bring automotive knowledge to the role.
Full-Time Perks: Medical, Dental, and Vision Insurance
Paid PTO (personal time off) & Holidays
401k with company match
Uniforms, Advancement, Company Discounts
Company outings to hang out outside of work
Flexible Work Schedule, a Great Team Environment, and more....
Business Model & Culture: This is a performance-based position with strong earning potential for top performers
We only offer services in the best interest of both the customer and the vehicle. Integrity is key.
Merit-based promotions and raises. We want to help everyone reach their full potential as a person and team member.
Fast-paced and team-oriented environment
World-class JLU training to meet all challenges
Building strong customer relationships
Value teammates and recognize their contributions
Being inclusive and having equal access to opportunity
Company outings and fun events to build community and celebrate milestones
Work schedule
10 hour shift
Weekend availability
8 hour shift
Monday to Friday
Supplemental pay
Commission pay
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k) matching
Referral program
Employee discount
Paid training
Worksite address
windsor mill, MD, 21244, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.