About this opportunity
Toyota of Olympia lists this Automotive Service BDC Agent opportunity in tumwater, Washington. Review the employer’s description below for duties, qualifications and application requirements.
Job description
About Toyota of Olympia
Toyota of Olympia is a premier Toyota dealership committed to providing exceptional automotive experiences to our customers. With a reputation for excellence in customer service and a wide range of high-quality vehicles, we take pride in our commitment to meeting and exceeding customer expectations. As part of our dynamic team, you will contribute to the success of our dealership and play a key role in delivering a seamless and positive experience for our valued customers.
Automotive Service BDC Agent
Toyota of Olympia | Tumwater, WA
Toyota of Olympia is looking for a professional, energetic, and customer-focused Service BDC Agent to join our growing service team.
This role is far more than simply answering phones and scheduling appointments. We are looking for someone who understands how to create a great first impression, communicate with professionalism and urgency, and help guide customers through the service process with confidence and care.
The right candidate is friendly, organized, driven, and able to thrive in a fast-paced environment while balancing customer experience, appointment management, and daily follow-up responsibilities.
What You'll Do
Handle inbound and outbound service calls professionally and efficiently
Schedule and confirm service appointments
Follow up with customers regarding declined services, missed appointments, maintenance reminders, and retention campaigns
Respond to customer inquiries through phone, text, email, and online platforms
Help create a positive and welcoming customer experience from the very first interaction
Work closely with Service Advisors and management to support daily workflow and appointment flow
Maintain accurate customer records and appointment information
Help drive service retention and customer satisfaction through proactive communication and follow-through
Meet daily activity, appointment, and performance goals
The Right Person For This Role
The ideal candidate is someone who: Has excellent communication and customer service skills
Brings positive energy and professionalism to every interaction
Is highly organized and able to multitask effectively
Thrives in a fast-paced, team-oriented environment
Is dependable, motivated, and coachable
Understands the importance of urgency and follow-through
Can stay calm and professional during busy periods
Enjoys helping people and building relationships
Is performance-driven while still maintaining a strong customer-first mindset
This role is often the first impression a customer has of our service department, so professionalism, attitude, and communication matter tremendously.
Qualifications Previous BDC, call center, customer service, or dealership experience preferred
Automotive service experience is a plus
Strong verbal and written communication skills
Comfortable with phones, texting, email communication, and CRM systems
Strong organizational and multitasking abilities
Positive attitude and strong work ethic
Reynolds & Reynolds experience preferred
Ability to work collaboratively in a team-focused environment
Professional demeanor and appearance
Why Toyota of Olympia High-volume Toyota dealership with strong customer retention
State-of-the-art facility and service department
Team-oriented and supportive work environment
Medical, dental, vision, life insurance, and 401(k)
Paid vacation and holidays
$18.00-$20.00 / hour
Employee vehicle purchase program
Ongoing training and growth opportunities
Leadership team focused on employee development and customer experience
Schedule
This is a full-time, in-person position based at Toyota of Olympia in Tumwater, WA. Schedule flexibility, including some evenings or weekends, may be required based on business needs.
Apply Today
If you are someone who enjoys helping people, communicating professionally, and being part of a fast-paced, customer-focused team - we would love to hear from you.
Worksite address
tumwater, WA, 98511, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.