This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Job Description
Service BDC Guest Relations - Toyota Huntington
A strong first impression is essential in the automotive service experience. As a Guest Relations Representative, you will serve as the welcoming and helpful voice for customers reaching out with their service needs. This role offers a base salary plus commission , providing competitive earning potential based on performance.
Responsibilities
Answer customer inquiries and schedule service appointments
Follow up with customers on upcoming or overdue service needs
Maintain accurate records using the CRM tracking system
Foster positive relationships with teammates, service teams, and dealership management
Participate in team and process development sessions to enhance efficiency
Qualifications Reliable, self-motivated, and ambitious mindset preferred
Excellent communication, interpersonal, and organizational skills
Strong listening and empathy skills to support customer interactions
Ability to thrive in a fast-paced, results-driven environment
Minimum of one year of customer-facing service or telephone support experience
Friendly, enthusiastic, and dependable with a positive, team-oriented attitude
Open to constructive feedback for ongoing growth and development
Strong computer and multitasking skills
Join our team!
The responsibilities outlined above represent core duties but are not limited to additional tasks assigned by a supervisor. In a retail automotive dealership, customer satisfaction is our highest priority-come grow with us!
Equal Opportunity Employer
We are committed to fostering an inclusive workplace and prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Company Description
The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S.
At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward. Come grow with us!
Benefits
• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within
Worksite address
huntington station, NY, 11750, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.