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Job description
Job Opportunity At South Shore Chrysler Dodge Jeep RamAt South Shore Chrysler Dodge Jeep Ram, we are committed to an environment where the customer is always treated with respect and dignity. Our employees are our most valuable resource and growth is encouraged through diligence, teamwork & consistency. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!What We OfferMedical, Dental & Vision Insurance401K Plan + MatchPaid time off and vacationShort/Long Term DisabilityGrowth opportunitiesPaid TrainingEmployee vehicle purchase plansSaturday LunchesFamily owned and operatedLong term job securityHealth and wellnessDiscounts on products and servicesAbove average industry payResponsibilitiesEffectively and courteously communicates with customer in order to schedule service / maintenance / sales call while gathering information on the customer’s current systems and needs as well as ensuring that the decision maker is present at the time of the call.Responsible for calling customers to remind them of the upcoming scheduled appointment, to keep the customer informed on any changes in technician/installer arrival time, and to schedule service/maintenance calls. Understand customer; match requirements and concerns to various service optionsExplain service being performed and keep customer informed and updated throughout the service of their vehicleStay up to date on new products, features, accessories and attending product training as requiredMaintain a service customer follow up system that supports repeat and referral business and contributes to customer happinessMaintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriatelyMust be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.QualificationsService Dispatch experience preferredStrong focus on providing excellent customer serviceHigh school diploma or higher educationClean driving record & valid driver's licenseDriven personality, eager to improve and able to work within and support internal teamsWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Worksite address
inwood, NY, 11096, US
Who can apply
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