About this opportunity
Cogent Talent Solutions lists this Automotive Technician opportunity in harrison, Ohio. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Primary Role Summary
The Automotive Technician is responsible for diagnosing, repairing, and maintaining customer vehicles safely, efficiently, and in accordance with manufacturer and company standards. The Technician plays a critical role in delivering quality repairs, identifying additional service opportunities, and ensuring an exceptional customer experience.
The Automotive Technician serves as the technical expert within the shop, providing accurate inspections, quality workmanship, and professional recommendations that support customer safety, vehicle reliability, and company profitability.
Key Responsibilities
1. Vehicle Diagnostics & Repair
Perform vehicle inspections and diagnostic testing.
Identify mechanical, electrical, drivability, and performance issues.
Diagnose root causes and recommend corrective actions.
Perform repairs according to manufacturer specifications and company standards.
Complete maintenance services including brakes, tires, alignments, oil changes, suspension, batteries, and other vehicle systems.
Verify repairs through testing and quality control procedures.
2. Inspection & Customer Recommendations
Perform comprehensive vehicle inspections.
Identify maintenance and repair opportunities.
Document inspection findings accurately.
Communicate repair recommendations clearly to Service Advisors.
Support customer safety and preventative maintenance programs.
Assist in maximizing vehicle reliability and customer satisfaction.
3. Productivity & Workflow Management
Maintain efficient work habits and productivity levels.
Complete assigned work within established labor times.
Manage workflow and prioritize assignments effectively.
Support overall shop throughput and scheduling objectives.
Minimize delays and operational bottlenecks.
4. Quality Control & Workmanship
Ensure repairs are completed correctly the first time.
Follow shop quality control procedures.
Conduct final inspections and testing prior to vehicle release.
Minimize comeback repairs and warranty work.
Maintain high standards of workmanship and professionalism.
5. Safety, Equipment & Facility Care
Follow OSHA, EPA, and company safety requirements.
Utilize tools, lifts, and diagnostic equipment properly.
Maintain a clean and organized work area.
Properly handle and dispose of hazardous materials.
Report damaged equipment and safety concerns immediately.
Protect customer vehicles and company assets.
6. Documentation & Communication
Complete repair order notes accurately and thoroughly.
Document diagnostic findings, repairs performed, and recommendations.
Communicate effectively with Service Advisors and management.
Maintain accurate labor and time records.
Participate in production meetings and training activities.
7. Continuous Improvement & Training
Stay current with automotive technology and repair procedures.
Participate in technical training and certification programs.
Develop advanced diagnostic and repair skills.
Support mentorship and knowledge sharing within the shop.
Promote a culture of professionalism and continuous improvement.
$31 - $38 an hour
Benefits: Health, Dental, Vision
401K match
Collaborative team environment
Key Performance Indicators (KPIs)
Productivity & Efficiency Technician Productivity ≥ 100%
Technician Efficiency ≥ 120%
Billable Hours vs. Available Hours ≥ 95%
Labor Hours Produced vs. Goal Achievement
Work Orders Completed per Week
Quality Performance
Comeback Rate ≤ 2%
Warranty Rework Rate ≤ 1%
Quality Inspection Pass Rate ≥ 98%
First-Time Fix Rate ≥ 95%
Inspection & Sales Support
Digital Vehicle Inspection Completion ≥ 95%
Inspection Accuracy ≥ 95%
Recommended Service Acceptance Rate ≥ 50%
Maintenance Opportunity Identification Rate
Safety & Compliance
Safety Compliance Score ≥ 95%
Zero Preventable Safety Incidents
OSHA Compliance Adherence
Proper Documentation Completion ≥ 98%
Professional Development
Training Completion Rate ≥ 95%
Certification Progression Achievement
Attendance & Punctuality ≥ 98%
Authority & Decision Scope
The Automotive Technician has authority to:
Diagnose vehicle concerns and recommend repairs.
Perform repairs and maintenance within company guidelines.
Recommend additional repairs based on inspection findings.
Request technical assistance when necessary.
Stop work on unsafe vehicles, equipment, or conditions.
Pricing decisions, customer negotiations, and repair approvals remain the responsibility of the Service Advisor and Store General Manager.
Leadership Expectations
The Automotive Technician must demonstrate: Technical competence and craftsmanship.
Accountability for quality and productivity.
Attention to detail and safety.
Professional communication and teamwork.
Commitment to customer satisfaction.
Continuous learning and skill development.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Worksite address
harrison, OH, 45030, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.