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Job description
Accenture Special Events, Leadership Enablement, And Client Technology TeamThe Infrastructure Shared Services group is the internal global IT organization for Accenture. We run the daily IT operations ranging from workstation support, AV support, network infrastructure, and in-office video conference technology support. This role will be part of our Special Events, Leadership Enablement, and Client Technology team. The focus being supporting the high-profile meetings and events that take place in our Connected Innovation Center in New York. The specialization will be supporting AV and meeting collaboration technology.The Work:Providing white glove service and support to all Accenture employees and client guests that are participating in meetings or events in the officeManaging and maintaining Audio Visual technologies such as a sound mixer with synchronized wireless microphoneTesting operation, and troubleshooting video conferencing devices and display wallsSuch devices could include: Microsoft Teams Rooms, Cyviz Display Walls, Cisco VC rooms, etc.Managing and maintaining extended reality devices such as Apple Vision Pro and Meta Quest devicesActing as the technical lead during high-profile client meetings and leadership events ensuring a seamless technology experienceCollaborating with global teams to pilot and support emerging technologies for immersive experiences and hybrid collaborationCreating and updating technical documentationThe role is 100% in office, based in Manhattan, NY (1MW). There may be some opportunities to travel for off-site event support.Here's What You Need:Minimum 1 year of experience supporting either IT or AV related industriesMinimum 1 year of experience working with ITIL software such as Service Now or JiraFamiliarity with enterprise collaboration platforms (e.g. Microsoft Teams, Google Meets, Zoom, Webex, etc.)An agile mindset with the ability to quickly adapt to changing prioritiesHands on Windows 10, Windows 11, and OSX support experienceHands on Android and iOS support experienceMust be capable of working in a fast-paced environment both as an individual and as part of a teamStrong communication skills to interface with non-technical stakeholders and senior leadershipHigh School Diploma/GEDBonus Points If:You have experience working in either a client-facing or senior executive facing role where professionalism is keyYou have any IT or AV related certifications (e.g. CompTIA, CTS, Microsoft, or Cisco)You have a background in photography for the offering of professional grade employee headshots/portraits.
Worksite address
new york, NY, 10286, US
Who can apply
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