About this opportunity
Radford Global USA LLC lists this Avaya Integration Engineer opportunity in richmond, Virginia. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Qualifications
Bachelor’s Degree or military experience
At least 3 years of experience in Contact Center technologies
At least 3 years of experience in VMWare/VDI, Avaya 1x, CISCO UCCE, CMS Feed, ACD Systems
At least 2 years of experience using Java, UI - Html5, Css 3
At least 1 year of experience in technical design and delivery of large‑scale contact center solutions
At least 1 year of experience in Call Recording Technologies
Preferred Qualifications
Master’s Degree
5+ years of software development experience
2+ years of experience in Agile
2+ years of experience in Salesforce
2+ years of experience in deploying cloud based Contact Center solutions
Responsibilities
Strong likelihood of conversion for the right candidate; must be currently eligible to work in the US
Assist and lead the design and implementation of Cisco Unified Communications products such as Call Manager, Call Manager Express, with emphasis on UCCX, Contact Center & Unity
Perform software upgrades on existing Cisco voice deployments
Provides guidance & leadership to Network Analysts & Network Professionals
Creation, analysis, and troubleshooting of IVR call flows and its role in a complex multi‑component environment through visualization and orchestration
Design and development of solutions for contact center ACD deployed in multi‑site environment in Avaya and Cisco technologies
Experience in Avaya 1x, IVR, ACD Systems, CMS Feeds, CTI, IVR Development/Maintenance/Administration
Demonstrate strong passion and capabilities in innovation and advancement in Contact Center technologies and concepts
Own the technical design and development of cross‑functional, multi‑platform application systems
Work with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs
Collaborate with performing teams to deliver new capabilities in business applications and/or remediate issues
Enforce company policies in areas of development methodology, architecture, security, change and configuration management, compliance, and HR
Analyze, define and document requirements for data, workflow, logical processes, hardware and operating system environment
Coordinate coding, testing, implementation and documentation of solutions
Responsible for key system design and integration decisions; and for communicating decisions to individuals implementing the system
Work with partners, call center suppliers and 3rd‑party vendors for Capital One
Provide administrative and end‑user training for call centers when needed
Prepare client documentation including Network designs, Network Assessments, IATMP/Security Management/IPT Questionnaires, Implementation Plans and post‑implementation documentation
Assist with Managed Services Operations Center requests and trouble tickets on an as‑needed basis or on a scheduled rotation basis
Experience with network fundamentals including TCP/IP networking (IPv4/IPv6)
Work Schedule and Travel
Standard Meriplex business hours of 8:00 AM to 5:00 PM with the ability to have a flexible schedule due to work volume and proposal deadlines is a must
Ability to travel up to 20% may be required based on project requirements
All your information will be kept confidential according to EEO guidelines.
#J-18808-Ljbffr
Worksite address
richmond, VA, 23214, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.