This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Job DescriptionJob Descriptionn
Location: Denver International Airport (DEN) – Denver, CO
nCompany: Aviation Services (NAS)
nDepartment: Operations
nReports To: Director of Operations
nEmployment Type: Full-Time, Exempt
nPosition Summaryn
Aviation Services (NAS), a leader in aviation ground support services, is seeking an experienced and motivated Operations Manager to oversee our Aircraft Services operation at Denver International Airport (DEN). This leadership role is responsible for managing all day-to-day operational activities, ensuring exceptional service delivery, maintaining regulatory and company compliance, and leading a team of Supervisors, Leads, and Aircraft Cleaning Agents.
nThe Operations Manager plays a critical role in maintaining operational excellence by driving safety, quality, productivity, employee engagement, and customer satisfaction in a fast-paced airport environment that operates 24 hours a day, 365 days a year.
nEssential Responsibilitiesn
nLead the daily operation of the aircraft cleaning department, ensuring safe, efficient, and high-quality service delivery.
nRecruit, interview, hire, onboard, coach, and develop frontline employees and operational leadership.
nMaintain appropriate staffing levels while managing labor costs and scheduling.
nConduct performance evaluations, employee coaching, corrective actions, and recognition programs.
nEnsure compliance with all company policies, airport regulations, OSHA requirements, TSA security standards, and customer operating procedures.
nFoster a strong culture of safety by conducting daily safety briefings and ensuring compliance with all required safety training.
nMonitor operational performance through quality audits, productivity metrics, and customer feedback.
nPartner with airport customers and station leadership to resolve operational issues and ensure service expectations are consistently met.
nOversee employee training, recurrent certifications, airport badging, and required operational documentation.
nManage station budgets, labor expenses, supplies, equipment inventory, and operating costs.
nReview and approve employee timecards, attendance, payroll, and scheduling within ADP.
nEnsure aircraft reports, operational reports, expense reports, and required documentation are completed accurately and submitted on time.
nMonitor the condition and maintenance of company vehicles, equipment, uniforms, and facilities.
nMaintain accurate employee records, schedules, and compliance documentation.
nLead investigations into operational concerns, employee issues, and customer complaints while partnering with Human Resources as appropriate.
nMaintain regular communication with Corporate Operations, General Manager, Human Resources, and customer representatives.
nPerform additional duties as assigned.
n nMinimum Qualificationsn
nMinimum 3 years of management experience in aviation, airport operations, ground handling, aircraft services, logistics, transportation, or a related operational environment.
nDemonstrated experience leading large frontline teams in a fast-paced environment.
nStrong leadership, coaching, and employee development skills.
nExperience managing staffing, scheduling, payroll, budgets, and operational performance.
nExcellent organizational, communication, and problem-solving abilities.
nAbility to make sound decisions in a fast-paced operational environment.
nStrong customer service and relationship management skills.
n n Qualificationsn
nPrevious airline, aviation, aircraft cleaning, ground handling, or airport operations experience.
nExperience working in a union or non-union operational environment.
nKnowledge of FAA, TSA, OSHA, and airport operational requirements.
nExperience using ADP Workforce Now or similar HRIS/payroll systems.
nBilingual (English/Spanish) is a plus.
n nTechnical Skillsn
nMicrosoft Office (Outlook, Excel, Word, Teams, PowerPoint)
nADP Workforce Now or similar payroll/timekeeping systems
nAbility to analyze operational reports and performance metrics
n nPhysical Requirementsn
nAbility to stand and walk for extended periods throughout the airport environment.
nFrequently lift up to 25 pounds and occasionally up to 50 pounds.
nAbility to work indoors and outdoors in varying weather conditions.
nAbility to safely navigate aircraft ramps and operational work areas.
n nSchedulen
This position supports a 24/7 airport operation . Candidates must be available to work flexible schedules, including:
nnDays
nEvenings
nOvernight shifts
nWeekends
nHolidays
n nThe Operations Manager is expected to maintain a minimum on-site presence of 40 hours per week while remaining available to support operational needs outside of scheduled hours when necessary.
nWhy Join Aviation Services?n
Aviation Services is committed to operational excellence, safety, and providing exceptional service to our airline partners. We invest in our leaders by offering opportunities for professional development, career growth, and advancement within one of the nation's leading aviation services organizations.
nIf you are a results-driven leader who thrives in a fast-paced operational environment and enjoys building high-performing teams, we encourage you to apply.
Worksite address
mooresville, NC, 28115, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.