About this opportunity
Aon lists this AVP, Client Service opportunity in potomac, Maryland. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Posting Description
Who We Are:
Wealthspire is a leading wealth management, retirement advisory, and business management firm serving individuals, families, endowments, and institutions across the United States, Canada, and the United Kingdom. We provide a comprehensive platform that brings together wealth management, institutional consulting, business management, family office, and retirement plan advisory services-empowering clients to navigate complexity with clarity and confidence.
With over 1,200 employees across more than 40 offices, we deliver insights and solutions backed by deep research, technology, and decades of expertise. Our collective businesses create a unified ecosystem designed to meet clients wherever they are in their financial journey. Wealthspire is redefining the future of financial solutions through collaboration, scale, and a steadfast commitment to putting people first-our clients, our colleagues, and our communities.
For more information, visit Wealthspire Advisors LLC, Fiducient Advisors LLC, Wealthspire Retirement, LLC, dba Wealthspire Retirement Advisory, and certain other affiliates are separately registered investment advisers.
Position Overview
The Client Service, AVP serves as an advanced client service professional supporting advisor teams and clients through complex account operations, onboarding, and ongoing maintenance. This role requires expert-level technical knowledge, excellent client communication skills, and the ability to independently resolve complex issues while ensuring accuracy and timeliness across all custodial work. The Client Service, AVP takes full ownership of client relationships and serves as a subject matter expert for the team.
Key Responsibilities
Client Service & Operations
Own end-to-end account onboarding for complex clients, including preparation of Advisory Agreements and custodial account agreements
Manage custodial inquiries and account maintenance through resolution, including retirement coding reconciliations and complex account maintenance
Handle all asset movement requests with clients and at the custodial level from initiation to completion, including checks, wires, ACH, journals, and complex transactions
Process retirement account rollovers, reconciliation of transferred assets, and annuity rollovers through completion with independent judgment
Facilitate Separately Managed Accounts and subdocument processing, including client profile sheets and private investment subscription documents
Coordinate offboarding client notifications and manage returned mail/abandoned property accounts
Provide proactive communication with clients and advisor teams throughout all account-related matters, anticipating needs and delivering solutions
Assure accuracy and timeliness of all custodian work
Independently resolve complex client issues without escalation
Technical Expertise
Maintain expert-level technical knowledge in operational matters
Stay current with custodial bulletins, procedures, and industry developments
Understand and comply with all financial regulations
Maintain high diligence in client privacy and security
Demonstrate advanced expertise in the systems used by the company, such as CRM, custodian websites, and other relevant technological resources
Maintain required logs and supporting documentation for compliance-related purposes
Lead process optimization initiatives to improve operational efficiency
Team Collaboration
Lead client meetings within areas of expertise
Provide training and mentorship to Client Service Associates and Senior Client Service Associates
Provide additive support to Advisor Associates, Lead Advisors, and Service Advisors
Lead process improvement initiatives and develop best practices
Proactively document, develop and improve standard templates, policies, procedures, and materials
Champion adoption of new technology solutions
Contribute positively to office culture, morale, and team collaboration
Serve as subject matter expert for the team on complex operational matters
Required Competencies
Client Service Excellence
Expert client orientation with focus on creating memorable, impactful experiences
High level of professionalism and strong communication skills (verbal and written)
Advanced ability to resolve complex issues professionally and effectively
Strong interpersonal savvy and relationship development skills
Operational Excellence
Advanced organizational, planning, and prioritization skills
Highest standards and sense of urgency in delivering quality work
Ability to manage multiple complex tasks while maintaining accuracy and meeting deadlines
Advanced problem-solving and independent decision-making capabilities
Advanced technical proficiency in relevant systems and custodian platforms
Professional Development
Ability to learn quickly when facing new challenges
Openness to change and continuous improvement
Technology orientation and commitment to incorporating best practices
Leadership skills to mentor and develop team members
Strategic thinking application to operational challenges
Qualifications
Bachelor's degree, or related experience, preferably in finance, economics, or related field
5+ years of experience in financial services with proven quality control and process proficiency
Strong computer skills including proficiency with Microsoft Office Suite
Advanced expertise with CRM systems and custodial platforms required
Knowledge of RIA business model and service delivery
Excellent organizational and time management skills
Commitment to professional growth and leadership development
This position offers growth opportunities into management roles and plays a vital role in delivering exceptional client service through advanced expertise and client relationship ownership.
What We Offer:
Wealthspire Advisors is proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others.
The base salary range for this position is $80,000 - $110,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
Wealthspire and You... Better Together!
Wealthspire is an inclusive Equal Employment Opportunity employer.
#Wealthspire
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.