About this opportunity
Humana Inc lists this AVP, Conversational Channels & AI Experience opportunity in workfromhome, Connecticut. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Humana Inc. seeks an Associate Vice President, Conversational Channels to lead the end-to-end member and advocate experience across IVR, AI-enabled engagement, and CRM platforms.
You will shape product strategy, roadmaps, and multi-year delivery initiatives that reduce friction and improve interactions at scale, partnering with operations, technology, and analytics to translate feedback into prioritized investments.
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Worksite address
workfromhome, CT, 06112, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.