About this opportunity
John Hancock lists this AVP, Operations Implementation and Innovation opportunity in boston, Massachusetts. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Role Overview
The AVP, Implementation & Innovation is a senior leader responsible for shaping, operationalizing, and accelerating the strategic agenda across Retail & Wealth Operations. This role acts as a strategic integrator and execution catalyst, translating enterprise and functional strategy into impactful, scalable outcomes, while embedding a culture of innovation, continuous improvement, and data-driven decision-making.
Key Accountabilities
Strategy Development & Execution
Act as a strategic advisor to the Global Head of Retail & Wealth Operations, supporting prioritization, sequencing, and execution of the function’s strategic agenda.
Define and operationalize the strategic roadmap aligned with business priorities for the Global Retail and Wealth Operations organization, including development of key OKRs and KPIs
Provide end-to-end coordination of strategic initiatives, ensuring alignment across teams, geographies, and leadership forums.
Champion a customer-first mindset, ensuring initiatives enhance the client and advisor journey.
Program Delivery & Implementation
Oversee complex program delivery, ensuring delivery on time and on budget.
Establish governance and delivery frameworks that embed accountability and measurement and remove barriers to execution
Embed Manulife’s risk, compliance, and control standards into all transformation activities, ensuring audit readiness and regulatory alignment
Oversee testing, readiness, and post-implementation controls to safeguard operational integrity.
Innovation & Transformation Leadership
#J-18808-Ljbffr
Worksite address
boston, MA, 02298, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.