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Job description
Job Summary
Direct report to the Vice President of Lending in directing or assisting in the direction of multiple departments within the Lending group of the credit union to include:
Real Estate Technical Support (Secondary Marketing, Lending System Admin, Disclosure)
Loan Servicing
Member Solutions
Why Provident?
Provident Credit Union was established in 1950, and we rank among the top 10% of credit unions in the US. We believe having a culture that is accepting, supportive, diverse, and inclusive makes us all better. Provident has been a Bay Area “Top Workplace” since 2017, and our employees rank us on Glassdoor as one of the best credit unions in the nation. Our values are:
Listen
Get Better
Do What’s Right
Essential Functions
Oversee real estate loan origination, processing, underwriting, closing and fundings of all mortgages within the company including 1st mortgage portfolio and FNMA/FNMA, 2nd mortgage fixed and home equity, and multifamily.
Oversee the loan servicing and member solution activities within the company.
Oversee the tech team to include secondary marketing, lending system admin, and real estate disclosure activities within the company.
Manage or participate in projects involving lending systems or department processes to improve efficiency, service, and costs.
Set department goals with reporting managers; implement plans to attain; take necessary actions to achieve or exceed department operation goals. Meet regularly with reporting managers to review status of goals and discuss/implement any actions necessary to ensure that goals are met.
Direct the management of the reporting Real Estate departments to assure service quality and efficiency.
Review credit scenarios with mortgage sales originators and loan operations management. Make large loan and exception request decisions within authorized credit authority.
Act as liaison between corporate production office and the branch network.
Monitor audit and quality control processes, ensuring timely completion, adherence to portfolio, investor and regulatory guidelines; ensure timely and accurate reporting of findings and concerns to senior management.
Monitor the personnel processes of reporting departments including hiring, training, and disciplinary actions necessary, motivation, and terminations. Ensure the staffing needs of all reporting departments are fulfilled with the personnel best suited to the position. Ensure that security and safety procedures for all departments are up-to-date and reviewed periodically with staff.
Perform ongoing performance evaluation and feedback sessions of subordinate managers. Deliver formal performance evaluations and development plans. Monitor and guide staff training. Personally conduct training meetings when necessary.
Maintain policies and procedures needed to act as a licensed Seller/Services within the secondary mortgage market. Keep abreast of changes in Federal and State regulations and maintain a working knowledge of California Real Estate laws as it pertains to credit unions and Provident’s products and services.
Act as Mortgage Consultant on employee loan requests including mortgage loan preapprovals. Coordinate processing of employee loan files with Loan Operations Manager.
Qualifications
Education/Work Experience/Knowledge, Skills & Abilities:
Bachelors degree in Finance, Business, Economics preferred or related field or equivalent work
High School Diploma
5+ years of experience in Managing staff consisting of at least 8 direct reports including a subordinate manager/assistant manager.
5+ years of experience in mortgage loan sales experience
5+ years of experience in underwriting and credit granting authority
5+ years of experience Portfolio and Investor loan servicing experience including loss mitigation
2+ years of experience in secondary market sales and participation
Management skills with demonstrated ability to work effectively under pressure and with difficult situations.
Knowledge of Agency (FNMA/FHLMC) underwriting guidelines and credit granting authority of at least $1.0 Million
Knowledge of portfolio and investor servicing guidelines and requirements
Knowledge of state and federal laws as they pertain to mortgage lending and loan servicing.
Knowledge of mortgage loan originations process and origination system
Knowledge of loan servicing platform transactions and functions
Mentoring/coaching skills
Knowledge of accounting principles relevant to budget, loan transactions, and loss provisions.
Performance evaluation skills
Organizational skills
Analytical reasoning skills
Listening and speaking skills
Ability to communicate professionally in writing with correct grammar.
Complete required BSA & OFAC training annually.
Understand and adhere to BSA and OFAC policy and procedures
Licenses/Certifications
5+ years of NMLS certification
Benefits you will enjoy
Quality medical, dental and vision care coverage
401(k) retirement plan with up to 150% matching employer contributions
Annual discretionary bonus
Generous paid time off and paid holidays
Flexible spending accounts
Employee Referral Bonus
Short and long-term disability coverage
Life and AD&D insurance
Provident membership
Rate discount on home and auto loans
Opportunity to use company owned condo in Maui and Lake Tahoe
Compensation
Pay Grade is M4. This position is eligible for our twice-a-year discretionary bonus.
Targeted Base Pay: $155,000 - $202,000 (Depending on experience)
Provident is an Equal Opportunity Employer
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Worksite address
redwood city, CA, 94061, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.