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Job description
Client Support Services Team Member
We are seeking a talented individual to join our Client Support Services team at Guy Carpenter. This role will be based in our New York, Philadelphia, or Edina locations. This is a hybrid role that has a requirement of working at least three days a week in the office.
Guy Carpenter Client Support Services (CSS) is comprised of global service teams who are assigned to specific client accounts to handle contracts, claims, and accounting.
We will count on you to:
Advise individuals to assess and submit client and/or reinsurer presentation materials and communications to resolve difficult questions and secure reinsurer agreements and payments of claims and account balances.
Authorize Key Performance Indicators (KPIs) and other system tools to manage sometimes complex transactional processes and ensure assigned tasks are managed effectively and in a timely manner, ensuring Client measurement Service Level Agreements (SLAs) are adhered to in order to provide services in an efficient, effective, and regulatory-compliant manner.
Interface during team and department meetings and activities to share opinions, ideas, knowledge, and solutions, and provide input for the evolution of the operational model at all levels of the organization in order to promote new process improvement ideas that leverage technology solutions.
Consult on accounting/claims processes for Request For Proposal (RFP) and sales opportunities in order to drive business growth.
Develop strategies to carry out reinsurance audits/reviews with clients and reinsurers, review open claims and/or premium activity, and reconcile records in order to facilitate the review/audit process and ensure process quality.
Counsel peers on difficult or contentious reinsurance developments, supporting and providing training, mentoring, and guidance within the team and/or department for all aspects of reinsurance service processing to assist with troubleshooting and to develop team resources.
What you need to have:
Bachelor's degree in accounting, finance, or related field.
5+ years of experience in reinsurance, insurance, accounting, or claims.
Proficiency in Microsoft Office Applications (Word, Excel, and PowerPoint).
What makes you stand out:
In-depth knowledge of reinsurance concepts, principles, relevant laws, and regulatory requirements (e.g., FATCA), as well as contract law, contract provisions, and basic regulatory controls.
Proven success in client account management, relationship building, engagement, and development.
Excellent verbal and written communication skills for complex interactions, including presentations and negotiations, with clients, markets, and global colleagues at all levels.
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Worksite address
minneapolis, MN, 55400, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.