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Job description
Veriipro in Parsippany-Troy Hills, NJ seeks an experienced AWS contact center engineer to design and optimize Amazon Connect flows. You will implement IVR/IVA, integrate Lex bots, and build serverless solutions with Lambda, DynamoDB, S3, and API Gateway.
Responsibilities include CRM integration, telephony troubleshooting (PSTN/SIP/DIDs), Kinesis analytics, and monitoring with CloudWatch/X-Ray. Knowledge of WFM/WFO tools (Verint/NICE) and reporting with Redshift/Quicksight is valued.
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