This job is closed
Applications are no longer available for this announcement. Explore current related opportunities below.
Job description
Description
The Senior Manager, Professional Services Cloud Architects (PCAM) leads a team of 8–10 ProServe Cloud Architects (PCAs) within North America. Reporting to the Senior PCAM NAMER Lead, this role combines hands‑on customer engagement with frontline people leadership — coaching PCAs through complex, ambiguous customer situations and driving them to successful outcomes.
This leader is deeply collaborative: partnering with peer PCA Managers, the NAMER leadership team, ProServe Account Executives, Delivery Teams, AGS Sales, and Solution Architect Leadership to accelerate customers’ cloud journeys. The ideal candidate brings a strong identity in building collaborative culture, thrives in ambiguity, and is passionate about developing technical talent while staying close to customers.
People Leadership & Talent Development
Directly manage a team of 8–10 PCAs, fostering technical excellence, customer obsession, and a collaborative team culture
Lead performance management, career development, goal setting, and regular 1:1 coaching
Drive hiring, onboarding, and retention to build and maintain a high‑performing team
Identify and develop future leaders; ensure team certification compliance
Create an inclusive environment where PCAs can grow, take risks, and learn from ambiguity
Hands‑On Customer & Stakeholder Engagement
Serve as a hands‑on technical and strategic advisor alongside PCAs in complex customer engagements
Build trusted relationships with customers and partners, engaging at the executive level when needed
Act as an escalation point for technical and commercial challenges within the team's portfolio
Champion customer satisfaction (CSAT) improvements across all engagements
Collaboration & Cross‑Functional Partnership
Partner closely with peer PCA Managers to share best practices, balance workloads, and maintain consistency across NAMER
Collaborate with the NAMER leadership team on regional strategy, coverage planning, and organizational initiatives
Work with ProServe Account Executives, Delivery Teams, and AGS Sales to ensure seamless pre‑sales to delivery handoffs
Foster knowledge sharing, reusable artifact creation, and community of practice participation
Business Performance
Drive Billable Bookings performance through team enablement, opportunity coaching, and strategic deal support
Optimize Engagement Margin (As Sold vs. As Delivered) through quality solution design and right‑sized scoping
Monitor deal velocity, reduce concessions, and identify cross‑sell/upsell opportunities
Champion AI adoption with customers and builders
Operational Excellence
Track and improve team KPIs: bookings, margin, CSAT, PCA development, and operational metrics
Drive improvements in Engagement Velocity Acceleration (EvA) and delivery readiness
Ensure team adherence to ProServe processes, tools, and quality standards
A day in the life
As a PCA Manager, no two days look the same, but every day centers on people, customers, and collaboration:
Engaging with stakeholders across ProServe, AGS Sales, and partner organizations
Working directly with customers to understand their cloud journey and unblock progress
Supporting, guiding, mentoring, and enabling PCAs for success in their engagements
Direct engagement with ProServe Account Executives (PAEs) to align on opportunity strategy and customer outcomes
Participating in cross‑organizational leadership and management forums
Meeting customers and stakeholders where they are, whether that is a strategic planning session or a hands‑on technical review
Collaborating heavily with internal and external partners to drive shared outcomes
Providing a consistent, collaborative bridge across the ProServe sales process, enabling strong relationships between PAEs and PCAs
Helping to guide and train PCAs to increase engineering maturity and technical depth
About The Team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee‑led and company‑sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge‑sharing, mentorship and other career‑advancing resources here to help you develop into a better‑rounded professional.
Work/Life Balance
We value work‑life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications
8+ years of IT and/or Management Consulting, or 3+ years of people leadership experience
7+ years of technology sales, or 3+ years of management experience
10+ years of IT and/or Management Consulting Services, or 5+ years of senior leadership experience
Bachelor's degree in Computer Science, Math, or a related field
Knowledge of compliance and security standards across the enterprise IT landscape
Knowledge of infrastructure‑as‑a‑service (IaaS) cloud computing transition challenges
Experience with consulting practice leadership as manager of managers with team size 50+ and P&L responsibility
Experience with enterprise architecture including virtualization technologies and distributed architecture
Preferred Qualifications
Experience integrating AWS cloud services with on‑premise technologies (e.g., Microsoft, IBM, Oracle, HP, SAP)
Experience with design of modern, scalable delivery models for technology consulting services
Experience with international sales and delivery work with global F500 enterprise customers and partners
Experience with vertical industry sales and delivery work of contemporary services and solutions
Experience with AWS, Azure, or Google Cloud technology
Experience building and maintaining C‑level client relationships
Experience with communication, presentation, and negotiation
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at
USA, IL, Chicago - 201,000.00 - 272,000.00 USD annually
USA, NY, New York - 221,100.00 - 299,200.00 USD annually
USA, TX, Dallas - 201,000.00 - 272,000.00 USD annually
USA, VA, Herndon - 201,000.00 - 272,000.00 USD annually
USA, WA, Seattle - 201,000.00 - 272,000.00 USD annually
Company
Amazon Web Services, Inc.
Job ID: A
#J-18808-Ljbffr
Worksite address
dallas, TX, 75215, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.