About this opportunity
Techvilla Solutions lists this Azure Administrator opportunity in Dover, Florida. Review the employer’s description below for duties, qualifications and application requirements.
Job description
We are seeking a Customer Support Analyst / Azure Administrator with strong experience in ServiceNow, Microsoft Azure, Application Insights, Agile, and Scrum. The candidate will provide Level 2 functional and technical support in a large-scale cloud environment, triage incoming requests through ServiceNow, troubleshoot application issues, and coordinate with L3/L4, SRE, and development teams.
Required Experience
2–4 years of overall professional experience, preferably in service delivery or cloud support.
Minimum 3 years of experience with the required technical skills.
2–4 years of experience supporting applications in a large-scale cloud environment.
Hands-on experience with ServiceNow for incident, request, problem, and knowledge management.
Experience with Microsoft Azure and cloud-based application support.
Experience using Application Insights for monitoring and troubleshooting.
Experience with escalation procedures and service-level objectives.
Strong troubleshooting and analytical capabilities.
Experience working with client teams and end users.
Strong understanding of ITIL service management principles.
Experience working in Agile/Scrum and DevOps environments.
Strong knowledge of Microsoft productivity tools and the broader Microsoft Suite.
Mandatory Skills
ServiceNow
Microsoft Azure
Azure Application Insights
Agile methodologies
Scrum
Microsoft Suite of Products
Level 2 technical and functional support
Incident, problem, and request management
ITIL service management principles
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.