Job description
About Black Spectacles
Black Spectacles is the leading learning platform for architects and designers, recognized for our strong brand, thriving business, and meaningful impact on the architecture profession. We are passionate about supporting the architecture and design community through innovative educational products and exceptional customer experiences.
As a fully remote, entrepreneurial company, we foster a collaborative, high-performing culture where creativity, professionalism, and growth thrive. Our team is driven by a shared commitment to excellence, innovation, accountability, and taking care of one another.
Black Spectacles has been recognized by Great Place to Work and Built In as a top workplace, honored by the American Institute of Architects for our national impact on the profession, and named by Inc. Magazine as one of the fastest-growing companies in the country.
Role Overview
This is a brand-new, high-impact role with the opportunity for ownership and professional growth. We are seeking a proactive, detail-oriented Account Manager to support the growth and success of our existing and future B2C client relationships. This role partners closely with the sales and marketing teams to deliver a world-class client experience through account support, relationship management, operational coordination, and client engagement initiatives.
The ideal candidate is highly organized, client-focused, and eager to grow within an account management or client success career path. This is an excellent opportunity for someone who enjoys building relationships, solving problems collaboratively, and contributing to client retention and long-term success.
Salary range: $60,000–$80,000, commensurate with experience and qualifications. Uncapped commission with meaningful upside on upsells, new sales, and re engagement wins, with an OTE of $90,000.
What You'll Do
Own outbound and inbound engagement with Black Spectacles' B2C subscriber base, with a primary focus on upselling existing customers into the expert tier
Convert inbound prospects who reach out through customer service channels asking which subscription tier to choose
Manage cancellation save conversations and build out our engagement pipeline for subscribers who pause their membership
Handle a limited volume of customer service tickets (approximately 10% of the role) that are not resolved through the AI support tool
Partner with sales and engineering to help structure and clean up B2C customer data inside HubSpot, building the infrastructure needed to operate this book as a true sales pipeline
Track engagement and account health metrics to inform outreach priorities and surface at risk subscribers
Contribute ideas, processes, and playbooks that shape this role into a scalable function
Maintain accurate records inside HubSpot CRM
Operate with a high level of professionalism, ownership, and follow through across every customer interaction
Requirements
Bachelor's degree
2 to 4+ years of account management experience with a sales component
Demonstrated ability to upsell, cross sell, or grow existing accounts
Strong written and verbal communication with a relationship first approach
Self-starter who is comfortable operating without a polished playbook or fully built CRM on day one
Excellent organizational skills and the ability to manage a high volume of accounts independently
HubSpot experience preferred; Intercom and Stripe experience a plus
Comfortable in a fully remote, high accountability environment
High integrity, coachability, and a genuine interest in helping customers succeed
Our Ideal Teammate
At Black Spectacles, we value individuals who:
Take ownership and accountability for their work
Bring curiosity, creativity, and a growth mindset
Collaborate openly and contribute positively to team culture
Pursue excellence and continuous improvement
Care deeply about making a meaningful impact on the architecture and design community
Benefits
Work From Home: Enjoy the flexibility of working remotely year-round.
Comprehensive Benefits: Starting day one, access to BCBS Health, Dental, Vision, Disability, and Life Insurance coverage.
Savings & Retirement Plans: FSAs, HSAs, and a 401(k) plan with company match up to 4%.
Generous Paid Time Off: Accrue up to 3 weeks of vacation annually, along with 8 holidays, 2 floating holidays, and up to 1 week of sick leave.
Referral Program: Earn rewards by referring top talent to our team.
Team Building: Enjoy semi-annual team gatherings and events that foster collaboration and camaraderie.
Join Us
If you’re excited to grow your career in account management while making a meaningful impact in the architecture and design industry, we’d love to hear from you.
Black Spectacles is proud to be an equal opportunity employer.
Originally posted on Himalayas
Who can apply
Eligible countries: United States. Accepted UTC offsets: UTC-10, UTC-9, UTC-8, UTC-7, UTC-6, UTC-5, UTC+14. Review the full description for employer-specific work authorization, residency and schedule requirements.