About this opportunity
Chick-fil-A lists this Back of House Shift Lead opportunity in valparaiso, Indiana. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Role Summary
A Back of House Shift Lead is responsible for creating a consistently excellent experience for both guests and team members at Chick-fil-A. This leader sets the tone for the shift by promoting a positive and uplifting environment while maintaining urgency, operational excellence, and team accountability. The Shift Lead models integrity, strong character, and commitment to continuous improvement, and leads through the lens of Chick-fil-A’s four core values : Character, Culture, Excellence, and Growth .
Key Responsibilities
Shift Leadership & Operational Excellence
Organize each shift by preparing a detailed setup sheet to ensure team success.
Ensure team calibration on Chick-fil-A standards by conducting at least one RSA per shift.
Perform and verify completion of morning, midday, and afternoon checklists.
Hold full responsibility for the success of the shift and the performance of all team members under your leadership.
Team Development & Culture Building
Coach and mentor team members to improve performance, character, and leadership readiness.
Model and promote the CORE 4 behavior standards throughout every shift.
Cultivate a team culture rooted in honor, dignity, and respect .
Be a servant leader by setting the example—arriving on time, going the extra mile, and supporting team members proactively.
Enforce accountability with encouragement and clear expectations.
Leadership Responsibilities
Collaborate with your assigned Director in regular 1-on-1 meetings to discuss projects, operations, and team member development.
Requirements
Ability to lead, inspire, and hold others accountable in a professional and encouraging manner.
Consistently reliable, punctual, and proficient in all operational roles.
Servant leadership mindset with the ability to perform under pressure while supporting team morale.
Must meet weekly/bi-weekly with the assigned Director.
Demonstrated proficiency in all Operational positions.
Success Measurements
100% completion of FSAs, RSAs, and checklists per shift.
CEM Scores consistently in the top 20% for:
Fast Service
Attentive and Courteous Service
Order Accuracy
Portion Size
Overall Satisfaction
Average speed of service under 4 minutes during all managed shifts.
Able to speak to the growth and development of at least two team members per quarter .
Consistently fulfills all Shift Lead and Trainer responsibilities with excellence.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Here at Chick-fil-A at Valparaiso, our goal is to be the best place to eat and work in Valparaiso. Team members gain life experience that goes far beyond just serving a great product in a positive and encouraging environment. Team members are able to develop their skills, talents, and most importantly, become better people. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary.
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Worksite address
valparaiso, IN, 46385, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.