About this opportunity
Pacific Aviation Corporation lists this Bagroom Coordinator SFO opportunity in san francisco, California. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Pacific Aviation is hiring Baggage Service Agents to support operations at San Francisco International Airport (SFO) . This position is ideal for detail-oriented individuals who thrive behind the scenes and want to ensure baggage operations run safely, smoothly, and on time.
For over 25 years, Pacific Aviation has partnered with top-tier global airlines to deliver exceptional passenger service at airports across the country. We believe that our people are the reason behind our success, and we’re looking for teammates who thrive in a collaborative, multicultural environment.
What You’ll Do
Assist passengers at check-in counters, arrival areas, and gates with baggage-related inquiries, claims, and service needs
File and update reports for delayed, damaged, or missing baggage using systems like WorldTracer
Communicate with passengers via phone, email, and in person to provide timely baggage updates and delivery arrangements
Ensure a professional and empathetic passenger experience while resolving baggage issues under time pressure
Coordinate with ramp teams, Ground Handling Agents (GHAs), delivery services, and airline staff to facilitate accurate baggage transfers
Prepare and maintain the baggage service office and bagroom in a clean, organized, and operational state
Support boarding operations, including special service assistance and communication with gate agents
Monitor flight arrivals to proactively assist with irregular operations and expedite baggage handling
Collaborate with airline partners to ensure baggage regulations, transfer procedures, and safety protocols are upheld
Respond to baggage claim escalations in a calm and solutions-focused manner
Maintain documentation accuracy and follow all airport, TSA, and airline procedures
Deliver excellent customer service in a fast-paced, international terminal
What You Bring
Clear written and verbal communication (email coordination required)
Fluent English communication skills—verbal and written
Proficiency or familiarity with WorldTracer (strongly preferred)
Strong customer service, coordination, and problem-solving skills
Ability to manage stressful situations calmly and effectively
Attention to detail and organizational skills
Computer literacy and fast, accurate data entry
Physical ability to lift up to 50 lbs and work on your feet for extended periods
Flexibility to work weekends, evenings, and holidays
Legally authorized to work in the U.S.
Must pass a background check and attend paid training
Schedule
Available weekends and holidays
Daily shifts: Morning: 6:00 AM – 11:00 AM
Evening: 2:15 PM – 10:15 PM
Pay & Benefits
Hourly Rate: $23.15 - $25.15
Medical, Dental, and Vision Insurance
401(k) Retirement Plan
Paid Time Off (PTO)
Paid Training
Uniform Provided
Parking Discount
Referral Bonus Program
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Worksite address
san francisco, CA, 94199, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.