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Job description
Job Description
First Hawaiian Bank is seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Lihue Branch Team. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers' day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.
Work Schedule:
Monday-Friday 8:00am-5:00pm; Rotational Saturday (hours may vary)
Compensation:
The pay range for the role is $21.50 - $25.50/hr, commensurate with experience; plus sales incentives.
Responsibilities
In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers' day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.
Qualifications
The ideal candidate will have:
Associate's degree in a business-related field, equivalent work experience; or
High school diploma or equivalent and 2 years' experience in a sales and service environment required.
2 years of experience in cash handling required
2 years of experience in customer service, referrals and sales required
Retail / branch banking experience in operations and sales or similar experience within the financial services industry preferred.
Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts preferred
Must project a welcoming presence when interacting with customers
Strong verbal, written, and interpersonal communication skills
Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs.
Detail oriented with excellent follow-through
Agile and resourceful as it relates to working in a fast-paced changing environment
Upbeat and positive, growth mindset, and quick learner
Ability to work both independently and as part of a larger team
Ability to handle confidential matters judiciously
Worksite address
lihue, HI, 96766, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.