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wesbancocareers

Banking Customer Support Specialist I

uniontown, OH

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Job description

wesbancocareers is hiring a Customer Service Specialist I to identify, respond to and resolve customer requests related to bank products and services in the Bank's call center. You will serve as the primary customer contact, delivering professional, courteous support while meeting established service levels.

Responsibilities include handling inbound calls across queues, assisting with digital banking, debit cards, and policy questions; de-escalating when needed and following issues through to

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