About this opportunity
Jim Riehl’s Friendly Automotive Group lists this BDC Agent Full Time opportunity in washington, Michigan. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Benefits:
nHealth insurance
nVision insurance
n401(k)
n401(k) matching
nDental insurance
nEmployment Type: Full-Time Compensation: Hourly + Commission + Monthly Bonus Schedule: Monday–Friday with rotating Saturdays coming soon; evening availability required on select days
nAbout Us: We are a fast-growing, customer-focused automotive group committed to delivering exceptional service and building lifelong relationships. As part of our commitment to growth and innovation, we are expanding our BDC team and looking for driven, reliable, and upbeat individuals to join us!
nPosition Overview: As a BDC Agent, you’ll be the first point of contact for many of our customers. Your goal is to build rapport, provide helpful information, and schedule appointments that bring customers into the dealership — whether it’s for vehicle sales, service, or follow-up. If you enjoy speaking with people, are highly coachable, and thrive in a goal-oriented environment, we want to hear from you!
nKey Responsibilities:
nRespond promptly to internet leads, phone calls, and text inquiries using dealership templates and guidelines
nEngage customers with professionalism, enthusiasm, and product knowledge
nSchedule appointments for the sales or service departments and confirm attendance
nPerform follow-up calls, texts, and emails with unsold showroom traffic and missed appointments
nWork within the CRM to log all communication and update customer records accurately
nCollaborate with sales, service, and management teams to ensure a smooth customer journey
nMaintain performance metrics including contact rate, appointment set rate, and show rate
nQualifications:
nPrevious customer service, call center, or dealership experience preferred
nStrong written and verbal communication skills
nConfident, positive, and friendly phone presence
nComfortable using technology, CRM tools, and multitasking
nAble to work independently and as part of a team
nWilling to learn and take coaching to improve performance
nDependable, punctual, and goal-oriented
nWhat We Offer:
nCompetitive hourly pay + uncapped commission + monthly bonus opportunities
nOngoing training and mentorship
nOpportunities for growth into other roles within the dealership
nA professional, team-oriented, and fun work environment
nEmployee discounts on vehicles, parts, and service
n** Must be comfortable with commission / bonus pay structure. Role pays $14 / hour plus weekly commissions **
nTo Apply: Submit your resume and a brief message telling us why you’d be a great fit for our team. We look forward to meeting you!
Worksite address
washington, MI, 48095, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.