About this opportunity
Bayway Auto Group lists this BDC Service Clerk opportunity in baytown, Texas. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Wischnewsky CDJR is seeking a motivated, organized, and computer-savvy
Service BDC Representative
to join our growing service department! We are focused on growing our service department and delivering an excellent customer experience. We provide the customer lists, tools, and support needed to succeed. We’re looking for someone who can stay organized, consistently make calls, and turn customer conversations into scheduled service appointments.
If you’re great on the phone, confident with computers, and motivated by performance-based bonuses, we encourage you to apply!
This position is primarily responsible for making outbound calls to customers, scheduling service appointments, contacting customers with open vehicle recalls, and helping drive traffic into our service department.
Customer call lists will be provided!
We are looking for someone who is comfortable on the phone, highly organized, and proficient with computers and spreadsheets.
Position Summary
Position: BDC Service Representative
Classification: Full Time
Reports To: Service Manager
Work Location: In person; Baytown TX
Essential Duties include but are not limited to:
Make outbound calls to customers using provided customer lists.
Contact customers with
open manufacturer recalls
and schedule appointments to have recall repairs completed.
Schedule appointments for routine maintenance, recommended services, and vehicle repairs.
Follow up with customers who are due or overdue for service.
Utilize Microsoft Excel and other computer programs to organize customer information, track calls, and manage appointment lists.
Maintain accurate records of customer interactions, scheduled appointments, and follow-up activities.
Meet daily outbound call and appointment-setting goals.
Work closely with service advisors and management to maximize appointment opportunities.
Provide professional and friendly customer service.
Other Duties May be assigned
Knowledge, Skills & Abilities:
Strong computer skills are required.
Proficiency in Microsoft Excel and spreadsheets is strongly preferred.
Ability to organize, update, and maintain customer databases and tracking spreadsheets.
Excellent phone etiquette and communication skills.
Comfortable making a high volume of outbound calls daily.
Strong organizational skills and attention to detail.
Self-motivated with the ability to work independently and meet performance goals.
Previous BDC, call center, customer service, or automotive dealership experience is a plus.
Ability to multitask and learn new computer systems quickly.
Relevant Work Experience & Other Requirements
:
Must meet dealerships requirements for employment which include background check and drug screening
Competitive base pay
Bonus opportunities for appointments scheduled
Performance-based earning potential
Paid training
Opportunities for career growth and advancement
Positive, team-oriented work environment
Previous dealership BDC/customer service experience is a plus
Ability to multitask and prioritize tasks
Proficiency with computers and various software applications
Must have a valid driver’s license and be insurable based on driving record.
Must be a minimum of eighteen years of age
Must be punctual and reliable.
Bilingual preferred
Physical Requirements:
Must be able to sit, stand, and/ or walk for extended periods of time
Compensation & Benefits:
Competitive Commission Based Pay Plan
Paid Time Off
401K retirement plan & annual employer match
Health, Vision, and Dental benefits
Health Savings Account
Company Paid Life Insurance
Disability, Voluntary Life, & Supplemental plan options
Discounts, perks, and incentives
Paid Training
Opportunity for Growth & Development
Safe & Team Oriented Work Environment
Bayway Auto Group is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sex, age, national origin, or disability. We commit to providing reasonable accommodations to qualified individuals with disabilities, as required by the Americans with Disabilities Act (ADA).
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.