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Job description
BDC Service AgentBayway Auto Group is an award-winning and growing auto group in the Houston and surrounding area that holds a reputation of excellence and prides itself on its commitment to customer satisfaction!We truly value our team members, as they hold the most important job there is, ensuring that our customers have a wonderful car-buying experience. We offer competitive pay & benefits and enjoy rewarding and recognizing them for outstanding effort and results. We are currently searching for a BDC Service Agent who has a high level of integrity, is hardworking, and motivated to join our team.Position: BDC Service RepresentativeClassification: Full TimeReports To: Service ManagerWork Location: In person; Pasadena, TXEssential Duties include but are not limited to:Handle incoming service phone calls and online appointments.Identify the customers' needs and schedule service appointments.Make sure customers' messages are relayed to their dedicated advisor.Knowledge and understanding of service writing experience and service drive operations.Receive inbound service phone calls.Place outbound phone calls to clients.Ensure all clients' concerns are addressed prior to appointment date such as cost, warranty, and appointment duration.Contact clients prior to the appointment to confirm the date and time.Follow up post visit to ensure customer satisfaction.Provide accurate information regarding products and services.Process orders and payments in accordance with company policies and proceduresUtilize customer relationship management (CRM) software to track customer interactions.Maintain professional and courteous demeanor at all times.Able to establish and build relationships with customers.Responsible for maintaining minimum quota requirements as outline by management.Adhere to all company policies and procedures.Other Duties May be assignedKnowledge, Skills & Abilities:Basic computer skills required to maintain CRMStrong sales, communication, and customer service skillsAble to work individually as well as part of a team.Relevant Work Experience & Other Requirements:Must meet dealerships requirements for employment which include background check and drug screeningPrevious dealership BDC/customer service experience is a plusAbility to multitask and prioritize tasksProficiency with computers and various software applicationsMust have a valid driver's license and be insurable based on driving record.Must be a minimum of eighteen years of ageMust be punctual and reliable.Bilingual preferredPhysical Requirements:Must be able to sit, stand, and/ or walk for extended periods of timeCompensation & Benefits:Competitive Commission Based Pay PlanPaid Time Off401K retirement plan & annual employer matchHealth, Vision, and Dental benefitsHealth Savings AccountCompany Paid Life InsuranceDisability, Voluntary Life, & Supplemental plan optionsDiscounts, perks, and incentivesPaid TrainingOpportunity for Growth & DevelopmentSafe & Team Oriented Work EnvironmentBayway Auto Group is an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, sex, age, national origin, or disability. We commit to providing reasonable accommodations to qualified individuals with disabilities, as required by the Americans with Disabilities Act (ADA).
Worksite address
pasadena, TX, 77501, US
Who can apply
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