About this opportunity
Cadillac of Englewood Cliffs lists this BDC Specialist opportunity in englewood cliffs, New Jersey. Review the employer’s description below for duties, qualifications and application requirements.
Job description
Job Description
We are seeking a motivated, professional, and customer-focused BDC / Internet Sales Representative to join our growing automotive team in Englewood Cliffs, NJ. This position combines customer service, internet sales support, and front-desk reception responsibilities.
The ideal candidate will handle incoming phone calls and internet leads, schedule sales appointments, assist showroom guests, and maintain long-term follow-up with prospective customers while ensuring a welcoming and professional dealership experience.
Key Responsibilities
Answer and direct incoming dealership phone calls in a courteous and professional manner
Greet showroom customers and assist with directing them to the appropriate department or sales representative
Manage front desk reception area and provide exceptional customer service to all visitors
Communicate effectively with internet customers and prospects via phone, email, text, or in person
Respond promptly to internet leads and customer inquiries
Answer questions regarding vehicle inventory, features, and availability
Schedule appointments for showroom visits, test drives, and vehicle deliveries
Maintain and update customer databases to encourage repeat business
Perform consistent follow-up with unsold customers and previous buyers
Accurately track customer lead sources and marketing efforts
Keep dealership website inventory and vehicle specifications current
Assist with administrative and clerical duties as needed
Qualifications Previous customer service or receptionist experience
Automotive sales, call center, or internet sales experience
Strong verbal and written communication skills
Professional appearance and positive attitude
Comfortable using CRM systems, phones, email, and internet-based tools
Excellent organization, multitasking, and follow-up abilities
Ability to work in a fast-paced dealership environment
Bilingual candidates are encouraged to apply
Benefits Competitive base pay plus commission and performance bonuses
Paid time off & holidays
Medical, dental, and vision benefits available
Worksite address
englewood cliffs, NJ, 07632, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.