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Job description
Behavioral Health and Aba Service Ambassador
At The Children's Institute of Pittsburgh, we've built our legacy on being amazing. After more than a century of the highest quality care and service to children and their families, we're forever proud of our team members who don't just make a career here – they make a difference.
Job Title: Behavioral Health and ABA Service Ambassador
Location: 1405 Shady Ave. Pittsburgh, PA 15217
Schedule: Full Time; Monday through Friday
The Behavioral Health (BH) and ABA Service Ambassador supports administrative responsibility related to client access and ongoing scheduling for Behavioral Health and ABA service lines. Demonstrates strong understanding of clinical practices, workflows, and standards as it relates to client care. The BH and ABA Service Ambassador is committed to delivering exceptional service that supports The Children's Institute's mission and values.
Responsibilities
Extends clerical support for behavioral health and ABA service lines, which includes client scheduling, filing, faxing, preparation and monitoring of medical records, answers phones promptly, obtains pre-authorizations, client records and triages phone calls.
Responding to referral inquiries obtained via phone or websites
Support clients in the completion of required intake documentation by providing guidance and expertise as needed
Ensure the accurate scheduling of client appointments for behavioral health and ABA services lines
Accurately input client demographic and insurance information into EMR's
Timely data entry for no-shows, cancellations and arrived appointments
Maintain a safe, welcoming and organized client waiting area, collect and accurately record payments and fees, produces needed receipts for caregiver/patient
Qualifications
High school diploma or GED preferred.
Minimum of three years of healthcare or customer service experience required.
Is adept utilizing an electronic medical record (EMR), computer, telephone, and other relevant technologies
Has strong communication and organizational skills
Skilled ability to multi-task in a fast-paced environment
Exceptional customer service skills
Remarkable time management skills
Has working knowledge of medical terminology, conditions, and associated treatments
Certification in CPR, First Aid, Child Abuse (training will be provided).
Clearances Required: Act 73 FBI, Act 34 Criminal Clearance, and Act 33 Child Abuse Clearance
Benefits Summary
Medical and Prescription insurance-Choice of two health plans and networks
Dental and Vision-Free coverage for team members.
Paid Time Off (PTO) and Holidays
Medical, Bereavement, Educational, & Personal Leaves
Parental leave (birth & adoption) paid-6 weeks
403b Retirement Plan – pre-tax & Roth options; employer match after 1 year
Student Loan Refinancing Program
Public Service Loan Forgiveness Program – CI qualifies as non-profit
Education Assistance/Tuition Reimbursement
Professional Development/CEU's
Life and Short- & Long-Term Disability insurance
Credit Union
Team Member Recognition Events
Referral bonus
CPR-employer paid
Travel mileage reimbursement at federal rate
The Children's Institute of Pittsburgh is an Equal Opportunity Employer. We serve a diverse population of children and families, and we want our workforce to reflect that same diversity. We want all interested individuals to feel welcome in applying for a career at our amazing place – we can't wait to meet you! The Children's Institute does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, religious creed, AIDS or HIV status, disability, ancestry, age, gender, sexual orientation, gender identity or expression, genetic information, marital status, union membership, or veteran/military status in employment.
Worksite address
pittsburgh, PA, 15289, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.