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Job description
Behavioral Health Care Manager
Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren't getting the medical care they need. We're on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.
Join us in our mission!
The Behavioral Health Care Manager (BHCM) provides high-quality, member-centered behavioral health care management services to Titanium Healthcare's Enhanced Care Management (ECM) population. The BHCM is responsible for engaging members with complex behavioral health and psychosocial needs, coordinating care across medical and behavioral health providers, connecting members to community resources, and promoting improved health outcomes through evidence-based interventions. The BHCM serves as the behavioral health expert on the interdisciplinary care team, providing clinical consultation, supporting care planning, facilitating care transitions, and ensuring members receive comprehensive, integrated care.
This position is hybrid. Work from home and go into the field (Victorville). Travel is required to conduct in-person member visits within designated areas. You will have full control over your schedule when meeting members. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:00 am to 5:00 pm.
Member Care Management
Maintain caseload of up to 50 members and conduct monthly in-person visits
Manage ECM members with behavioral health needs, primarily Tier 1 and Tier 2 members
Conduct comprehensive biopsychosocial assessments both telephonically and in person
Develop therapeutic relationships that promote engagement, self-management, and improved health outcomes
Utilize evidence-based interventions including Motivational Interviewing, Behavioral Activation, solution-focused techniques, and brief therapeutic interventions
Provide crisis assessment and facilitate warm handoffs to crisis response resources when appropriate
Coordinate behavioral health, medical, and social services to ensure integrated, whole-person care
Support members during transitions of care, including hospital admissions and discharges
Conduct face-to-face visits based on member risk stratification and health plan requirements
Maintain ongoing engagement through telephonic outreach, home visits, and community-based encounters
Care Coordination & Clinical Responsibilities
Collaborate with primary care providers, specialists, behavioral health providers, hospitals, health plans, and community organizations
Participate in Interdisciplinary Care Team (ICT) meetings, Systematic Case Reviews (SCRs), and case conferences
Collaborate in the development and ongoing maintenance of member-centered shared care plans
Coordinate referrals for behavioral health treatment, substance use treatment, housing, transportation, food insecurity, and other social determinants of health
Monitor member progress toward behavioral health and wellness goals
Track required assessments, screenings, authorizations, and documentation within the care management platform
Ensure timely documentation that meets Titanium Healthcare, MCP, and DHCS requirements
Education & Consultation
Educate members and families regarding behavioral health conditions, treatment options, medications, and healthy coping strategies
Provide consultation to interdisciplinary team members regarding behavioral health conditions, crisis management, and community resources
Assist with staff education regarding behavioral health best practices and evidence-based care approaches
Promote integrated behavioral and physical healthcare throughout the organization
Quality & Compliance
Maintain compliance with Titanium Healthcare policies, DHCS regulations, ECM requirements, and Managed Care Plan (MCP) standards
Support quality improvement initiatives through accurate documentation and timely completion of required member activities
Participate in audits, quality reviews, and performance improvement initiatives
Complete all assigned documentation within established timelines
Perform other duties and projects as assigned
Who You Are
Strong knowledge of behavioral health assessment, diagnosis, and treatment planning
Understanding of Serious Mental Illness (SMI), Substance Use Disorders (SUD), trauma-informed care, and recovery-oriented practices
Knowledge of Enhanced Care Management (ECM), CalAIM, and population health principles
Experience utilizing Motivational Interviewing and other evidence-based engagement techniques
Excellent crisis assessment and de-escalation skills
Strong care coordination and interdisciplinary collaboration skills
Ability to navigate complex healthcare and community resource systems
Excellent documentation and organizational skills.
Ability to prioritize workload and manage multiple competing priorities
Proficiency electronic health record systems
Sensory Requirements
Fluent in English (written and verbal)
Ability to communicate clearly in-person, by phone, and electronically
Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
Ability to identify problems and use logic and related information to develop and implement solutions
Excellent organizational skills and attention to detail
Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice
Physical Activity
Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)
Ability to climb stairs or navigate uneven terrain in community and home environments
Ability to bend, reach, and conduct in-person visits in non-traditional environments
Must be able to remain in a stationary position
Must be able to move around the office and/or travel throughout community
Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested
Environmental Conditions
Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions
Ability to maintain professionalism and safety in diverse environments
Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures
Technology Use
Frequent use of computers, keyboard, and handheld/mobile devices
Ability to type for extended periods
Competent with computers, email, virtual platforms, and Microsoft Office based programs
What You'll Need
Master's degree in social work, counseling, psychology, or another related behavioral health field
Minimum of 2+ years of behavioral health, care management, case management, or community-based experience
Current and valid Driver's License with a clean driving record
Reliable transportation and proof of auto insurance
Secure home workspace with reliable internet connection.
Distraction-free home workspace with a secure internet connection
Nice To Haves
Experience in Enhanced Care Management (ECM), CalAIM, or managed care
Current unrestricted CA LCSW, ACSW, LMFT, AMFT, LPCC, APCC, or equivalent licensure/registration as permitted by program requirements
Experience working with individuals experiencing Serious Mental Illness (SMI), Substance Use Disorders (SUD), homelessness, or high-risk populations
Experience with eClinicalWorks (eCW)
Bilingual in Spanish preferred
What You'll Enjoy
Make an impact: an organization who cares about its employees, communities, and the future of healthcare
Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
Growth: opportunities to develop and grow your career with us
Community
Worksite address
victorville, CA, 92394, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.