Behavioral Health Case Manager I/II

Job description

Behavioral Health Case Manager

County of Yolo Health and Human Services Agency (HHSA) is seeking to fill multiple positions in the class of Behavioral Health Case Manager. Qualified applicants may be assigned to one of the programs listed below and they will also be added to an eligible list to be considered for additional opportunities as they arise.

The Behavioral Health Case Manager positions nested in the Behavioral Health and Veterans Services branch under the Behavioral Health Homeless and Housing Unit. These positions will specifically be homeless outreach staff, and our target population are unhoused/at risk of homelessness individuals that are medically fragile, including individuals with severe behavioral health needs. The Behavioral Health Case Manager or Homeless Outreach Staff will support individuals in accessing medical, behavioral health services and social support services. Homeless Outreach staff will enroll, serve, and link individuals to Enhanced Care Management (ECM) and Community Supports. They will be responsible for developing relationships and collaborating with the local homeless Continuum of Care (HPAC), Non-Profits, Housing Providers, CalTrans, Cities, Law Enforcement, Hospitals and internal HHSA departments. These positions do not offer telecommuting options. Task will include but will not be limited to:

Encampment In-reach

Homeless Outreach

Rural Community Homeless Outreach

Enhanced Care Management (ECM) Case Management—Intensive Medical Case Management

Transition of Care Services

CoC Case Conferencing

Providing Housing Navigation and Housing Sustaining Services under Community Supports

Partnership ECM referral outreach

Community Outreach and Service Linkage

Additional vacancies will be stationed at Permanent Supportive Housing. The incumbents will provide complex case management tasks for adult Full Services Partnership (FSP) clients. FSP services include the highest intensity services provided on an outpatient basis to individuals with the most severe and persistent mental illness and/or co-occurring conditions. These positions do not offer telecommuting options.

Key responsibilities include:

Providing rehabilitation treatment services to individuals or groups by providing significant support to assist consumers in improving, maintaining or restoring functional skills, daily living skills, etc;

Performing crisis intervention, by providing services such as plan development, collateral, and therapeutic interventions to assist consumers who exhibit acute psychiatric symptoms, providing immediate therapeutic response to alleviate problems. Services are provided in accordance with professional standards, state regulations, and department protocol;

Performing plan development, including updating, revising, or renewing client plan annually or as appropriate based on client's changing needs;

Participating in treatment team, staff and professional meetings, and case conferences to develop and approve consumer plans and to monitor consumer's progress;

Performing or assisting in case management functions by visiting and gathering information with consumers and their families, in order to determine and/or recommend what services are needed, and providing services or assistance and/or make appropriate referrals;

Writing chart notes in accordance with professional standards, state regulations and department protocol, and ensures proper filing; preparing progress notes, charts and closing/transfer summaries for consumers to assist in psychiatric and psychological evaluations and treatment;

Assisting consumers in finding board and care placements or other housing, and obtaining financial resources by providing support and referral services;

Facilitating various groups including developing and maintaining operating procedures and schedules, documenting involvement of group members, resolving problems, planning special events, and ordering related supplies;

Maintaining and providing a safe environment for consumers and staff by adhering to department procedures and professional standards;

Providing training and mentoring to staff in accordance with established policies and procedures and in alignment with professional qualifications; AND

Performing related duties as assigned.

Behavioral Health Case Manager I: $26.46-$32.16/hourly $4,586-$5,574/monthly $55,036-$66,892/annually Behavioral Health Case Manager II: $30.41-$36.96/hourly $5,271-$6,406/monthly $63,252-$76,876/annually The level of hire will be based on qualifications and determined at the time of offer. Definition Under supervision, performs paraprofessional tasks related to the treatment of consumers with behavioral illness, emotional disturbance, and/or substance use disorders related to the behavioral health illness or emotional disturbance; provides liaison between professional staff, consumers and community agencies; and provides referral, advocacy, and support services. Distinguishing Characteristics The Behavioral Health Case Manager I/II is a single class with two salary levels, and positions in this class are flexibly staffed. Incumbents provide case management services related to the consumer's behavioral health service needs, including but not limited to linkage, referral, advocacy, monitoring signs and symptoms of behavioral health stability as directed by a licensed/waivered clinician, licensed medical staff, clinical manager, etc. The Behavioral Health Case Manager I is the entry level in this class series. Under close supervision, incumbents are given detailed instructions in the performance of routine tasks that are more structured and repetitive than those assigned at Level II. As requisite skills and knowledge are developed, incumbents are expected to perform increasingly responsible and difficult assignments. Incumbents may advance to the higher level after demonstrating the ability to perform the full journey level duties of the class, which generally requires twelve months of experience at Level I. The Behavioral Health Case Manager II is the journey level in this class series. This is the targeted competency and performance level of all Behavioral Health Case Managers. Working under general supervision, incumbents are expected to be proficient in performing a variety of responsible and difficult assignments. This class is distinguished from the next higher classification in the job series, Behavioral Health Case Manager III, in that the latter class is the advanced journey and lead level classification requiring the incumbents to possess a Mental Health Rehabilitation Specialist (MHRS) or Certified Alcohol Drug Counselor II (CADC-II) designation.

Essential Functions

Duties may include, but are not limited to, the following:

Conducts program orientations in group settings or individually with consumers; conducts group meetings, trainings and/or therapy sessions.

Helps coordinate and facilitate linkage to appropriate substance use and behavioral health programs and services; advises consumers of their rights, responsibilities and eligibility for program participation; explains rules, regulations and policies to consumers and the general public.

Writes case notes and prepares other appropriate documentation in both written and electronic formats including the AVATAR program; updates consumer treatment plans; prepares, maintains and provides program-related written information, statistics, and tracking spreadsheets and reports.

Participates in multidisciplinary team meetings; discusses consumer observations and consumer progress with professional staff as input to treatment review.

Conducts in person interviews with consumers to complete intake packets information which includes consumer's social, medical, psychological, substance use, legal, financial and personal history; Discusses services available to consumer including supportive services.

Makes referrals to and/or assists consumers in obtaining supportive services including services to meet basic needs such as safety, food, shelter, clothing, medical care, etc.

Monitors consumer compliance with treatment plan; sets up and maintains controls to ensure timely actions and quality case management.

Observes attitudes and behaviors to help consumer identify consistencies and confront inconsistencies, identifies and addresses barriers that may prevent consumer from obtaining/maintaining recovery and/or self-sufficiency; counsels consumers to encourage their responsibility in achieving realistic long-term sobriety and/or behavioral health goals.

Teaches consumers life skills by assisting with banking, grocery shopping, household budgeting, hygiene, etc.; coordinates, facilitates and participates in group outings for the purposes of community integration and education.

Attends court proceedings with consumers or to testify if subpoenaed.

Visits consumers in home or other location as necessary; transports consumers when necessary; calls consumers with appointment and/or medication reminders.

Provides conflict resolution in emergency/stressful situations requiring immediate attention.

Performs outreach and community engagement functions such as promoting and providing special presentations to outside agencies, schools, and community groups and acting as a liaison with local community and law enforcement agencies.

Performs related duties as assigned.

Minimum Qualifications

Behavioral Health Case Manager I: Education: Graduation from high school or possession of a valid G.E.D. certificate; AND Experience: One (1) year of full-time, paid or volunteer work experience in a behavioral health treatment setting requiring extensive public contact. Behavioral Health Case Manager II: Education: Graduation from high school or possession of a valid G.E.D. certificate; AND Experience: Two (

Worksite address

woodland, CA, 95776, US

Who can apply

Review the original listing for work authorization, qualifications and employer requirements.