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Job description
Behavioral Health Certified Medical AssistantThe Behavioral Health Certified Medical Assistant (BH CMA) provides coordinated care to a variety of patients enrolled in Psychiatric and Counseling services with HOPE Clinic. The BH CMA functions as part of the interdisciplinary care team and provides clinical and administrative support in a culturally and emotionally competent manner.Major Duties & Responsibilities:Greet and attend to patients in a therapeutic and professional manner;Register, make appointments, check patients in and out, and process payments all within the parameter of excellent customer service;Perform intake triage, vitals, and assist patients with mental health screenings;Document vitals, screenings, patient history, and personal information as needed;Conduct urine drug screenings, blood draws, and give injections based on provider's orders;Maintain organization and patient confidentiality;Provide support to providers and coordinates psychotropic medication refill requests including the prior authorization of psychotropic medications;Provide administrative assistance by implementing administrative systems, following outlined procedures, and monitoring administrative projects when assigned;Manage provider schedules to ensure department productivity;Conduct daily reviews and process the referrals queue to behavioral health services for both internal and self-referrals;Close referrals and fill structured data;Responsible for PMP reports from Psychiatric patients;Print PMP reports for all patients before their visit;May advocate and coordinate on behalf of patients with schools;Coordinate and arrange translation services for patient care;Coordinate logistic support for department, including supply restock and equipment maintenance;Abide and sustain workflow expectations established by supervisor;Interview patients to determine their needs and refer them to appropriate community agencies and services (i.e. housing, legal aid, emergency shelter, domestic violence, employment, adult education, food/clothing, etc) if needed;Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed;Perform other duties as assigned to support HOPE Clinic's Mission, Vision and Values.Qualification Requirements:Minimum of one year in health education, patient navigation, mental health, and/or health clinic patient assistance field preferred;Completion of a CMA training program is required;CMA, CCMA, or RMA is required or willingness to obtain certification within 3-month probationary period;Knowledgeable of and maintains HIPAA standards of privacy and confidentiality;Knowledge of Microsoft Office and be able to utilize the Internet;Able to use basic office equipment (e.g., computer, copier);Strong written and oral communication skills;Detail oriented and team player;Excellent customer service skills;Must be able to handle multiple tasks, complexity, and diversity of patients;Insurance and medical experience preferred;Ability to work independently with strong sense of focus, task-oriented;Ability to work with culturally-diverse families and communities with the ability to be culturally sensitive, appropriate and non-judgmental;Previous behavioral health care or medical assistant experience preferred;Work well under pressure and maintain a consistently pleasant and professional demeanor when communicating with the public and staff;Be able to maintain a calm and professional attitude even in the face of crisis and dramatic presentation;Able to work in different work settings and environments;Adhere to clinic policies, procedures, and the professional code of ethics;Basic casework skills (referrals, advocacy) preferred.Education and/or Experience:High School diploma or GED is required; Associates Degree preferred. Completion of a program of training for Medical Assistants is required. Experience as a Medical Assistant preferred. Certification or previous work experience with individuals in crisis is preferred.Travel Requirements:Ability to travel to satellite sites and/or off-site locations for support/assignments, events or training as needed;Proof of liability and property damage insurance on vehicle used is required.Other Skills and Abilities:Bilingual (Vietnamese, Chinese, Burmese, Arabic and/or Spanish with English) is required;Above average skills in language ability as well as public speaking and writing;Willingness to work in different department and/or travel to satellite sites to provide coverage;Must have good transportation and a valid Texas Driver's license.
Worksite address
houston, TX, 77036, US
Who can apply
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