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Job description
Benefits:
Flexible schedule
Benefits/Perks
Flexible Scheduling
Careers Advancement
Job summary
The Behavioral Health Clinical Operations Director (C.O.D to provide leadership and guidance to clinical and administrative staff, drives strategic initiatives, and ensures all services meet regulatory standards and organizational goals. The director is accountable for financial performance, quality improvement, and fostering a collaborative, ethical, and patient-centered culture.
Key responsibilities
Strategic and operational management
Develop and implement strategic plans for behavioral health services that align with the organization's mission and growth objectives.
Oversee day-to-day operations to ensure optimal efficiency in service delivery, patient flow, and resource utilization.
Manage and monitor the departmental budget, including resource allocation, financial forecasting, and ensuring fiscal responsibility.
Analyze key performance indicators (KPIs) and clinical data to identify trends, evaluate program effectiveness, and drive data-driven decision-making.
Lead the development and implementation of operational policies and procedures to ensure consistency and compliance across all programs.
Clinical oversight and quality assurance
Ensure that all clinical services are delivered using evidence-based practices and meet the highest standards of quality and safety.
Oversee quality assurance and performance improvement initiatives to elevate the standard of care and patient outcomes.
Ensure compliance with all federal, state, and local regulations, as well as accreditation standards (e.g., Joint Commission).
Supervise the maintenance of accurate and confidential electronic health records (EHR) and clinical documentation.
Leadership and staff management
Provide direct supervision, mentorship, and professional development opportunities for clinical and operational staff.
Lead recruitment, hiring, and retention efforts for clinical personnel.
Foster a positive and collaborative work environment that promotes teamwork and high performance.
Conduct regular performance evaluations, address issues, and resolve conflicts to ensure a productive and healthy workplace.
Lead crisis intervention and emergency response efforts when necessary.
Collaboration and community relations
Collaborate with other directors, executives, and departments to ensure seamless integration of clinical and administrative functions.
Develop and maintain relationships with stakeholders, including community partners, referral sources, and other healthcare providers.
Represent the organization at community events, meetings, and conferences to promote Fidelia mission.
Qualifications
Education: A Master's degree in a mental health-related field (e.g., Social Work, Counseling) or Healthcare Administration, Business Administration, or a related field is strongly preferred.
Licensure: requirement and Active LICSW, Psy.D are strongly encouraged to apply.
Experience: A minimum of 5 years of progressive leadership and management experience within the behavioral or mental health sector.
Skills:
Strong strategic and analytical thinking skills.
Exceptional leadership, communication, and interpersonal skills.
In-depth knowledge of behavioral health regulations, clinical practices, and care delivery models.
Proficiency in budgeting, financial management, and using EHR and other healthcare information systems.
Ability to resolve complex problems and work effectively in a fast-paced environment.
Flexible work from home options available.
Worksite address
woburn, MA, 01813, US
Who can apply
Review the original listing for work authorization, qualifications and employer requirements.